Bilingual Spanish-English Customer Support (ZR_22115_JOB)

This is a remote position.

• Monday to Friday, 12PM to 9PM Eastern Standard Time (Louisville, KY) with 1-hour unpaid break, 40 hours per week
  

• Answer inbound phone calls from customers in a professional and courteous manner

• Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem

• Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction

• Escalate complex issues to the appropriate manager or team when necessary

• Document customer interactions and resolutions in our internal system

• Participate in ongoing training to stay current on product knowledge, troubleshooting techniques, and best practices

• Collaborate with team members to share knowledge and continuously improve support processes

Requirements

• Fluent in Spanish and English
• High school diploma or equivalent; post-secondary education is a plus
  
• Minimum of 2 years of customer service experience, preferably in a phone-based support role
  
• Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely
  
• Strong active listening skills and the ability to empathize with customers
  
• Proficient in basic computer and internet navigation skills
  
• Technical knowledge in general is required, particularly familiarity with computers, phones, and electronic devices
  
• Automotive knowledge is a bonus but not mandatory, as training on specific devices will be provided
  
• Ability to multitask and manage time effectively in a fast-paced environment
  

Benefits

• HMO coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job