In Room Dining Server - The Little Nell - Summer

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager. 

Job Posting Deadline
Applications for this position will be accepted until March 23, 2025.

Essential Job Functions/Key Job Responsibilities
•    Deliver food and beverages to guest rooms promptly and professionally
•    Ensure accuracy of orders, presentation, and adherence to hotel service standards
•    Set up and serve meals in a courteous and efficient manner
•    Provide menu recommendations and answer guest inquiries regarding food and beverages
•    Maintain cleanliness and organization of in-room dining trays, carts, and work areas
•    Process guest orders via phone, ensuring clarity and special requests are accommodated
•    Handle guest requests and concerns promptly to ensure satisfaction
•    Follow all health, safety, and sanitation guidelines
•    Collect and process payments accurately when required
•    Retrieve and clear trays from guest rooms and hallways in a timely manner
•    Collaborate with kitchen and other departments to ensure seamless service
•    Uphold hotel policies, procedures, and brand standards in all interactions
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent preferred 
•    Six months related experience required

Knowledge, Skills & Abilities  
•    Strong knowledge of food and beverage menus, including ingredients and preparation methods
•    Basic knowledge of wine, food and cooking methods
•    Ability to provide exceptional guest service with professionalism and attention to detail
•    Excellent verbal communication and active listening skills
•    Strong organizational and time management abilities
•    Ability to handle multiple orders efficiently and accurately
•    Knowledge of proper food handling, safety, and sanitation standards
•    Familiarity with point-of-sale (POS) systems and order-taking procedures
•    Ability to lift and carry trays, carts, and other items safely
•    Strong problem-solving skills to address guest concerns promptly
•    Ability to work independently and as part of a team in a fast-paced environment
•    Basic math skills for processing payments and handling gratuities
•    Professional appearance and adherence to uniform and grooming standards
•    Ability to remain calm and composed under pressure
•    Flexibility to work various shifts, including nights, weekends, and holidays
•    Understanding of hotel policies, services, and room layouts to assist guests effectively
 

Additional Information

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time 
•    Regularly work in wet, hot and humid conditions for extended periods