Franchise Operations Consultant

Company:Driven Brands

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Job Description

Driven Brand’s Maaco Operations group is looking for a Driven Franchise Operations Consultant who wants to make a difference!

Reporting to the Sr. Director of Operations and supporting our Paint segment, this role is responsible for providing comprehensive, world-class guidance and support to Franchisees and Center Managers within their assigned territory. They provide effective guidance, and coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. They are an influential leader on the Maaco model to improve franchisee performance and profitability while protecting and stewarding Maaco’s brand image, service, and quality standards. The Franchise Operations Consultant acts as the primary liaison between the franchisor and franchisees, working to uphold brand standards and improve operational execution, marketing execution, sales growth, and the profitability of stores. This role will involve regular travel to various franchise locations, where they will assess performance, offer strategic advice, and facilitate training and development initiatives.

How you’ll Go the Distance:

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:

  • Center support through in center visits and virtual coaching sessions.

  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,

  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.

  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.

  • Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms.

• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensure franchisee satisfaction.

• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like 10 Point and online ratings.

• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.

• Attend and participate in the Maaco Annual Convention and drive 100% attendance at the event. Participate in an Maaco Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed

• Implements marketing and sales direction to increase regional revenue growth.

• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco system through coaching methodology.

• Collaborate with franchisees in developing short- and long-term strategic plans consistent with the brand's goals and financial success.

• Lead franchisees in business growth through evaluation and strategic development recommendations, identifying opportunities and reviewing economic models.

• Review franchisees' economic reports and make key recommendations to the Director of Operations in the development of action plans for cost control areas.

• Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.

• Improves franchisee capabilities by helping leverage company tools, available resources, and best practices across business functions especially in finance, marketing, and operations.

• Building trust through respectful commun