Glass Division Sales Engineer - Remote

Company Description

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday!

Job Description

As part of the U.S. Glass Sales team, our Sales Engineers are responsible for managing and increasing Pyrotek’s sales of technical products and solutions to core customers and working closely with the technical sales team to develop and sustain long term mutually beneficial relationships with our Container Glass customer base.

This is a 100% fully remote position.  Ideal candidates will be located on East or West Coast.  

Essential Functions/Responsibilities

• Establish, grow, and enhance sales accounts, by:
  • Appropriately creating a working relationship with customer base that meets/exceeds expectations.
  • Effectively negotiating pricing, minimum order quantities and stocking agreements with vendors, suppliers, and customers; communicate changes internally for customer demands.
  • Promptly providing technical support to customers by collaborating internally and ensuring positive resolution.
  • Soliciting sales of new or additional products via telephone or in person, and preparing, pricing, and presenting quotations; set final new prices, margins, and quotations for new products or services.
  • Continuously maintaining awareness of competitors’ activities and employ counter measures to beat or contain competitor efforts.
  • Correctly developing and preparing customer stocking agreements and submitting to Supply Chain Team for final review prior to customer signing. 
  • Presenting internal and customer technical presentations, as requested.
  • Actively strategize with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned division(s)/products, by:
  • Setting final new prices, margins, quotations on new products or services.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
  • Drafting and pricing quotes, gathering data, preparing reports and/or presentations.
  • Regularly visiting customers at their facilities for the purpose of selling, building customer rapport, and/or training.
• Research and address all customer problems and requests, including defining best products as a solution.
• Field and resolve customer complaints concerning billing or products, and document accordingly and timely.
• Partner with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.
• Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. 

Qualifications

Education/Experience

• Bachelor’s degree in business, engineering, or a related technical discipline, plus five (5) years of interrelated work/sales experience in a technical or process related industry.
• Experience within the container glass industry, specifically in IS parts, refractories, and ware handling, a plus. 

Knowledge/Skills/Abilities

• Customer Service. Passion for providing a high level of customer service and executing business development activities. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond timely to requests for service and assistance.  Ability to consistently meet timelines and commitments. able to organize, contact, confirm and book complex trips, to multiple customers, in order to cost-effectively maintain and grow the customer relationship.
• Business Acumen.  Ability to build relationships and sell technical solutions in an industrial setting.  Demonstrated understanding of business implications of decisions.  Adept at balancing profitability and customer sustainability and growth by pricing products and services accordingly.  Demonstrated knowledge of industry, market, and competitors.  Ability to identify external threats and opportunities and institute and adapt strategies based on the organization