Senior Customer Success Associate

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

 

 

About the Role

The Senior Customer Success Associate will assist in bringing Eversight’s AI-powered pricing and promotion capabilities to customers, enabling them to maximize value and ROI. You will lead customers in designing, running, and analyzing digital experiments that inform buyer behavior and provide actionable insights. The role includes training customers on the platform, developing promotional strategies, and implementing changes that positively impact customer businesses.

 

 

About the Team

Eversight by Instacart, is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize promotional strategies in response to market conditions and to deliver higher ROI on promotional spend. Eversight by Instacart’s Data Solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Haleon, and more.  Eversight was founded in 2013 and acquired by Instacart in 2022.

 

 

About the Job

Relationship Management

• Forge and nurture strong relationships with key customer stakeholders, including power users, program managers, and executive stakeholders.
• Serve as the subject matter expert for customers, providing guidance to help them maximize Eversight’s innovative capabilities.
• Work directly with customers to implement promotional strategies that deliver transformative outcomes.

Engagement Management

• Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks.
• Manage multiple data-driven processes and schedules while maintaining a high standard of execution.
• Standardize customer support materials and processes to improve scalability.
• Represent the “voice of the customer” internally, working closely with Product, Engineering, and Data Science teams to recommend improvements and add new capabilities.

Goals

• Guide customers in designing, running, and analyzing digital experiments to generate actionable results that optimize pricing and promotions.
• Enable customers to develop, refine, and adhere to promotional guidelines while driving compliance with in-market standards.
• Spearhead cross-functional initiatives that unlock growth opportunities for Eversight, including analytics, operations, and product development.

What's in it for You

• Join a dynamic and expanding team within Instacart where your contributions can make an immediate impact.
• Experience significant personal and professional growth with a focus on development within a talented and supportive team.
• Be part of a high-growth organization with opportunities to shape the future of AI-powered pricing and promotions.
• Take on responsibilities and special projects that align with your interests and career trajectory.

 

 

About You

Minimum Qualifications

• You’re passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus.
• You excel at managing multiple workstreams independently, have high attention to detail, and proactively recognize and address challenges.
• You’re a structured