Customer Services Officer (511229)

Salary:

$ 66,049.00 to $ 70,993.00 pro rata, per annum - plus 11.5 % Superannuation

Classification:

General Stream Band 2

Award:

Health and Human Services (Tasmanian State Service) Award

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About us: 

Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes.  We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.

Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees . Find out how this role could work for you .

Period of employment / Hours:

Permanent part-time day work (38.0 hours per fortnight)

• Please note: Other permanent part-time vacancies, and fixed term part-time vacancies, that may arise in the near future may also be filled from this selection process.

Location:

Homes Tasmania - Community Infrastructure, Customer Services – Hobart

Duties:

Primary Purpose / Focus :

As a member of the Community Infrastructure division’s Property Maintenance team, contribute to the growth and sustainability of Tasmania’s social and affordable housing system through the provision of a statewide point of contact for all public housing customers in order to resolve maintenance and tenancy enquiries relating to the Director’s social and affordable housing assets.   The core objectives of the position are to undertake a range of client service duties, including administrative, clerical and client support services for staff and clients, to support the efficient and effective delivery of tenancy and maintenance services.  

Skills and experience :

Selection criteria includes:

• Ability to liaise and communicate effectively with clients, some of whom may have challenging behaviours, on a range of matters relating to Homes Tasmania services.
• Good interpersonal and communication skills, both written and verbal.
• Ability to effectively determine client needs with a strong focus on quality customer/client service and experience.
• Note : - Please refer to the Statement of Duties for ALL the selection criteria of this position.

 

Desirable Requirements:

• Client service and complaints management training.

Essential Requirements:

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: 

• 1.  Conviction checks in the following areas:
  • a)  crimes of violence
  • b)  sex related offences
  • c)  serious drug offences
  • d)  crimes involving dishonesty
  • e)  serious traffic offences  (If Driver's License is an Essential Requirement )
• 2.  Identification check
• 3.  Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

Statement of Duties (PDF) :   Generic Customer Services Officer - Property Maintenance Band 2 (February 2025) HAHSA.pdf

Statement of Duties (Word) :   Generic Customer Services Officer - Property Maintenance Band 2 (February 2025) HAHSA.docx