Sales & Success Operations Manager

Infraspeak - Dawn of a New Era!

Our vision for intelligence, together with an ever-ending search for personalization, makes Infraspeak a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day. 

We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto: Be a Source of Good Life!

The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a system of intelligence that collects data and transforms it into real actions by using state-of-the-art technology and making it accessible to teams of all sizes. 

Our intelligent platform works for our customers to overcome today's challenges and future-proof their operation. Yes, the future: no matter how it looks!

We were proudly born in Porto, Portugal, to the world. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.

We say that we have limited resources –– we all do, right? –– but unlimited ambitions. Come help us grow and chase bigger wins!

• We believe in meritocracy, holacracy and ownership.
• We believe that only great teams can build great products –– and customers are part of our team.
• We believe happiness is in the path, not at the end of it.
• For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci!

We're seeking a Sales & Success Operations Manager to join our team and elevate our sales and customer success operations to the next level.

What will you do?

• Oversee Sales and Customer Success Operations: Manage and optimize the day-to-day operations of the sales and customer success departments, including deal tracking, forecasting, and customer onboarding
  
• CRM Expertise: Leverage your deep understanding of HubSpot and Planhat (or similar) to ensure accurate data capture, process management, and reporting.
• ABM and Data Proficiency: Demonstrate proficiency in ABM tools (e.g., 6Sense, RollWorks) and data providers (e.g., Cognism, Apollo) to support targeted account-based marketing efforts.
  
• Process Optimization: Identify areas of opportunity within the Sales and Success pipelines and implement solutions to improve efficiency and effectiveness by fostering a continuous improvement mindset.
  
• Sales Automation: Source and manage the implementation of sales automation systems to streamline workflows and increase productivity.
  
• Task Automation: Automate repetitive tasks, freeing up the Customer Success team to focus on higher-value activities and customer relationships.
  
• Data Analysis and Forecasting: Provide relevant data and forecasts to the sales and success teams and stakeholders to maintain alignment on key performance indicators as in-depth analyses of data collected, generating valuable insights and dashboards for strategic decision-making.
  

What do we expect from you?

• Proven experience in sales and customer success operations at a senior level, with a minimum of 3 years of experience in a similar role.
  
• Demonstrated expertise in HubSpot and Planhat (or similar), including advanced configuration, automation, and reporting capabilities.
  
• A strong understanding of ABM principles and best practices, with experience using ABM tools and data providers.
  
• A proven track record of identifying and implementing process improvements to enhance sales and customer success outcomes.
  
• Experience with Sales and Success automation tools and a demonstrated ability to select and implement the right tools for your team's needs.
  
• Strong analytical skills and ability to provide accurate data and forecasts to support decision-making.
  
• Experience within sales and customer success leadership roles, with a proven ability to develop and motivate high-performing teams.
  
• Excellent