Deputy Director

Job Description

The New York City Employees’ Retirement System (NYCERS) was founded by the New York State Legislature in 1920 with 13,331 members. Today, NYCERS has grown into one of the largest municipal public employee retirement systems in the United States with nearly 375,000 active/vested members, retirees and beneficiaries. NYCERS is a defined benefit retirement plan and a cost-sharing, multiple employer public employee retirement system. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Working for the City of New York, you will receive excellent benefits, including healthcare, vision benefits, dental benefits, as well as the opportunity to participate in the City’s retirement plan. NYCERS offers a hybrid work environment with partial onsite work and partial telework.

Job Description:
The New York City Employees’ Retirement System Membership and Service Division seeks a Deputy Director. Under the direction of the Membership and Service Director, the Deputy will support all activity within the Division including strategic planning, performance management and measurement, process improvement, change management, recruiting, training, and people leadership. NYCERS is in phase 2 of a Legacy Replacement Project, which will replace the current mainframe operating system. As these Phases are deployed, the role and responsibilities will shift as the Division is reorganized to maximize the functions and efficiencies provided by the new system.

Success in the role will require:

- A Service mindset and leading with our members and member experience in mind
-Ensuring the Division has measurable goals, clear SLAs and detailed plans to achieve and maintain service levels
-Driving continuous process improvement and automation activities across the Division
-Conveying information, ideas, and expectations clearly and efficiently, fostering collaboration, engagement, strong relationships, trust, and productivity within their teams. Understanding what your director wants to achieve and creating effective lines of communication with your director to help them achieve those goals. Communicating the progress of your team and your work so they are aware of the direction and progress of the Division. Providing your expertise and judgment to your director to help them be more effective in their role.
-Facilitate collaboration within the Membership and Service Division and with other internal and external stakeholders. The Deputy will maintain strong relationships with NYCERS’ external stakeholders and partners such as NYC Health and Hospitals, MTA, NYC OPA-FISA, and other City agencies.
-Navigate and facilitate organizational transitions through to the adoption of new initiatives, processes, or strategies. Successful change management requires leaders to understand the dynamics of change, engage and motivate their teams, and overcome resistance. Demonstrate strong leadership during the change process by setting expectations, inspiring others, and modeling the desired behaviors. Actively manage resistance and proactively address issues.
-Allocate the necessary resources to support the change effort, including identifying staff, needed technology or tools, challenges and highlighting and mitigating potential issues. Focus on building and developing high-performing teams, identifying individual strengths, providing opportunities for growth, and fostering a collaborative and supportive work environment that encourages innovation and continuous improvement.
-Effectively evaluate, track, and improve the performance of individuals, teams, and the organization. The ability to set clear objectives, monitor progress, provide feedback, and facilitate growth to optimize individual and team performance.
-Develop comprehensive performance plans that outline objectives, strategies, and action steps to achieve desired outcomes for each team. These plans should consider the organization's overall strategy and steps to achieve success. Conduct in-depth analysis of performance data to identify trends, patterns, and areas for improvement or to highlight and share successes. Utilize analysis and data to make informed decisions, adjust strategies if necessary, and allocate resources effectively.
-Approach complex situations, gather and analyze information, identify patterns and trends, delegate decision making, and develop effective solutions. Make informed decisions, address challenges, and drive organizational success. Conduct strategic analysis, considering long-term goals to identify emerging opportunities, risks, and challenges for the organization. Encourage innovative thinking and creative problem-solving approaches. Lead by example to foster an environment that supports experimentation, exploration of new ideas, and alternative