Cloud Infrastructure Engineer I

Description

Position Summary:

The Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.

This is a technical and challenging but exciting and rewarding role that brings expectations for expertise across Azure Infrastructure, M365, and Entra ID – with security throughout and extending into adjacent technologies. Our team is predominantly customer-facing, dedicating most of each work week to direct consultations with clients.

This role will develop specializations around technology sets such as platform, infrastructure, and security and around multiple target customer profiles such as K-12, higher education, SMB, enterprise/commercial, and/or government. The Cloud Infrastructure Engineer I is expected to obtain and hold a minimum of three (3) certifications, to meet the demand and expectations of our customers and to meet the requirements of our partner designations. An individual certification path towards meeting these goals will be included on a professional development plan upon hire.

The Cloud Infrastructure Engineer I will specialize or possess a well-rounded combination of one of the following Microsoft Cloud focus areas: Azure Infrastructure (IaaS/PaaS), End-user Compute (EUC): Microsoft Intune and Defender for Endpoint/Server; and/or Security, with a focus on Microsoft Purview.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Cloud Architecture Team (CAT) as a leader and contributor that provides consultative and proactive project support to Heartland Business Systems’ (HBS) account base.
• Collaborate across multiple internal teams to ensure successful delivery and timely execution of the scope of work.
• Contribute to product selection, configuration standards, and best practices.
• Provide support, maintenance, and administration for customer environments.
• Assist with the development and implementation of the Azure cloud security architecture for protecting PHI/PII/PCI data deployed into various cloud, hybrid, HBS Cloud, and on-premises systems.
• Implement and manage security architectures for cloud/hybrid systems.
• Assist in the process to assess, develop, implement, optimize, and document a comprehensive set of security technologies and processes, data protection, cryptography, key management, identity, and access management (IAM) within SaaS, IaaS, PaaS, and other cloud environments.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. 
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Obtain and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours (billable + presales) per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on-the-job training.

Requirements

Competencies:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to fit into a changing environment.
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
• Applied Learning - Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience.
• Decision Making - Selecting an effective course of action while controlling resources and expenditures.
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct.
• Interpersonal - Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
• Organized - Ability of an individual to be structured and methodical in working skills.
• Persistence - Ability to continue in a course of action in the face of adversity.
• Technical Aptitude - Ability to relate to topics which require an understanding or specialized knowledge.

Required Experience:

• 6 months to 1 year in a technical-related field, internship, or equivalent.

Preferred Experience:

• At least 1 year in a technical-related fiel