Sr. Program Specialist, Partner Experience

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.   

The Team:  

Come join ServiceNow’s Partner Experience Team where our vision is to set an extraordinary standard for Partner Experience in enterprise software. Together we will simplify and scale the ServiceNow community with a robust Partner Experience strategy to together deliver exceptional value to our shared customers.    

The Role:  

The  Sr. Program Specialist, Partner Experience will help refine, or reimagine, the tools, resources and knowledge necessary to onboard and develop a ServiceNow partner into the ecosystem.  This person will help drive the right resources to partners at the right time; to help them reduce ramp-up time and increase time to value for their partnership.  This person will learn and come to deeply understand existing ServiceNow Partner Experience to provide continuous improvement across the onboarding and development experience. This person will own the overall execution and creation of a holistic program around ServiceNow Partner Onboarding that spans multiple teams in Global Partnerships and Channels, reducing complexity, reducing TTV, and automating complex processes using GenAI and other ServiceNow tools, where possible. 

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our partner ecosystem. This role requires a well-rounded individual who has excellent interpersonal, collaborative and analytical skills, proven experience in stakeholder negotiations and management, as well as a proven track record in driving, executing and tracking projects.  

A strong ability to drive and manage a wide range of initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.   

RESPONSIBILITIES  

• Conduct general discovery research, including stakeholder interviews, document and create end to end project plan for ServiceNow Partner Onboarding process 

• Work closely with cross-functional partners to assist in scoping program deliverables to ensure a holistic Partner approach  

• Drive process improvement and effectiveness of the ServiceNow Partner onboarding lifecycle. 

• Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps  

• Leverage assets from, and partner with, other ServiceNow functions to drive knowledge acquisition and skills development