Loaner Coordinator - 1st Shift - $26.25/hr

Work Flexibility: Onsite

Schedule:

• Mon – Fri,  9am - 6pm

What You Will Do:

As the Loaner Coordinator, you will assist with processing transactions in order validation, order entry, resolving issues, and developing ad hoc reports.

• Act as primary interface between Hub team members to support fulfillment of daily Loaner needs for surgery demand 
• Ensure that appropriate and accurate input has been entered into ERP system such that proper documentation for loaner kit movement (pick lists & packing lists) is generated
• Effectively communicate to stakeholder’s order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems
• Keep records of field operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Communicate Loaner backorders in a timely manner
• Work in a fast paced, team-oriented environment that partners closely with other internal stakeholders to drive culture of customer excellence and operational efficiency
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Provide support beyond standard hours as needed if order request volume and/or workload require additional time

What You Need:

• Required
  • High school diploma or GED
  • Three (3) years’ relevant work experience
• Preferred
  • Shipping/receiving warehouse, SAP, medical knowledge, and account management experience all highly preferred

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.