Director of Operations

Director of Operations

Annual Compensation: $135,000 - 145,000 + Eligible Incentive Plans
Location: Remote
Travel: Moderate to extensive air and land travel

About the Role:

The Director of Operations, working collaboratively with a Market Medical Director and Vice President of Operations, is responsible for, but not limited to, the operational performance, client account management, and overall management oversight of OBHG’s hospitalist programs within their assigned geographic area of responsibility. The Director of Operations will have a visible presence at their assigned program locations and is responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between OBHG and community physicians. The Director of Operations will report to OBHG’s Vice President of Operations.  The Director of Operations will work effectively as a leader within their region’s larger matrix organization including support team members. The Director of Operations is the primary representative of OBHG for contract negotiations and renewals within their assigned geographic area. #LI-Remote

Essential Responsibilities: 

• Builds, develops and manages operational relationships capable of achieving the goals of OBHG and the partner hospital, as well as community physician practices.
  • Supports the customer onboarding team with the successful and timely implementation of new OBHG programs.
•  Establish and/or confirm hospital partner goals and performance objectives as they relate to OBHG services for each of the programs within their assigned geographic area and ensure OBHG’s performance and demonstration of those goals.  Performance objectives are to be established in cooperation with our clinician leadership and hospital partners.
• Lead and coordinate support services and management resources to meet performance objectives and expectations including, but not limited to:
  • Regular touchpoint calls with each assigned hospital program plus an Executive Business Review quarterly and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnel.
  • Conducting scheduled meetings with matrix teams; Recruiting, Credentialing, Scheduling, HR Business Partner (“HRBP”) and/or Market Medical Director to all aspects of programs are running smoothly.
  • Oversee hospital contract including fee structure.
  • Join onsite OBHG clinician interviews, if needed.
  • Assist with OBED setup, policy recommendations, compliance recommendations and other related items.
  • Support clinical/hospital policies with MMD and/or Site Director.
  • Support relationships with community physicians, including OSA meetings with MMD and/or Site Directors
  • Facilitate the answering of any OSA billing questions from hospital and community physicians.
  • Assing with questions or concerns around OBHG invoices from hospital partners
• Collaborate & support the customer onboarding team in the development, implementation and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals for hospital partners.
• Promotes and ensures delivery of the OBHG unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriate.
• Identify areas where OBHG can help our hospital partners improve operations or business development.
  • Create or review proposals for new business and expansion of current business, including financial proforma.
  • Understand the financial and operational impacts of program changes as well as pricing. 
  • Assist with the financial review of programs (including professional fees and facility fees).
  • Prepare for and conduct Executive Business Reviews quarterly with hospital leadership at each site.
  • Lead contract renewal negotiations in conjunction with corporate objectives.
  • Lead solution development efforts that best address each hospital needs while coordinating the necessary involvement of the internal OBHG personnel.
    • Identify and / or support Business development opportunities to identify growth opportunities and develop strategic initiatives plan in effort to grow women’s line. (OSA, coverage for MFM).
    • Work with the Marketing departments of OBHG and the partner hospital regarding press releases and marketing material.
    • Engage with community physicians to ensure they are fully aware of our program and the services we offer. Considering bringing the local Sit