Coordinator - Tennis Shop (Full-Time)

Minimum Requirements:

• Minimum two (2) years guest service experience preferred
• High School Diploma or equivalent credentials
• Excellent communication skills, both written and verbal
• Knowledge of Tennis strongly preferred
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Must pass skill testing
• Must have ability to courteously present information to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Learn the names and personally recognize our regular Guests and Members
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Accurately book and maintain Open Course and Micros Tennis interactions
• Assist guests with tennis game matching
• Consistently achieve monthly retail sales goals through customer service and product knowledge
• Promote enthusiastically special events, programming and events to guests and members
• Grow and promote member participation in special events, league play, tournament play as well as hotel programming
• Promote racquet stringing program by working with retail team to ensure proper equipment and products are in-stock, in working order and promoted to members and guests
• Ensure all new-hires are trained with basic knowledge of tennis product knowledge- exhibiting an understanding of grips, string and racquet knowledge, court standards and apparel needs to all guests we encounter
• Answer any questions guests may have about Sea Island or the area
• Maintain the availability of merchandise in a clean and orderly fashion
• Assist with merchandising and display arrangements
• Be proficient with all aspects of Resort Suite including the reservations process of lessons, clinics and court times
• Assist with the receipt of goods and ticketing according to procedure
• Assist with special orders of all retail apparel
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy