Medical Records Technician (Elk Ridge) - Congress - Medical Records

This position is for Elk Ridge Community Health, but will work out of the El Rio Community Health Congress location in Tucson, Arizona


JOB PURPOSE: The Medical Records Technician serves in a support role as part of a team providing quality service to Elk Ridge patients and internal/external clients of the Medical Records Department. In this role the incumbent assists patients, internal/external clients, and staff members by performing assigned clerical and administrative duties, tasks, assignments, and services related to patient medical records at a location assigned by management. The defined duties and responsibilities for a Medical Records Technician will comply with the regulations and requirements of the policies and procedures of Elk Ridge Community Health.

An employee in this position works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are presented to the supervisor for resolution.

Essential Job Functions:
• Performs and completes all clerical and administrative duties, tasks, responsibilities, and assignments within reasonable time frames while meeting established performance standards of quality, quantity, and productivity for the position, ensuring the highest standards of excellence and the lowest of error rates in work outcomes and performance.
• Maintains at all times patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as generally accepted confidentiality standards.
• Gains and maintains the knowledge, understanding, and technical skills to complete clerical and administrative duties, tasks, and assignments working with office equipment, operating systems, organizational programs and/or business software for medical records, such as:
◦ Initiates and creates patient records; researches and resolves issues or problems with patient medical records, such as duplicate records or misplaced items.
◦ Supports and assists end-users with navigating the electronic health record system or organizational programs and operating systems related to medical records.
◦ Tracks, research, and ensures the complete processing of referrals on a daily basis.
◦ Compiles and prepares medical record information for audit requests.
i. Reviews written request, research patient database, prints requested documentation and prepares items for distribution; supports onsite audits.
◦ Performs reviews and maintenance processing that ensures the accuracy of patient medical records and optimal performance of the electronic health record system.
◦ Performs the scanning, indexing, and data entry of medical records or documents into the electronic health record system in compliance with department policies and procedures.
i. Follows established quality control processing to ensure accuracy and legibility of medical record information and content.
ii. Performs ongoing file maintenance processing for efficient system performance.
◦ Performs data entry and maintenance processing supporting the barcode tracking system for medical records which are onsite or in storage.
i. Utilizes barcode technology and scanning equipment to record and track all medical record information.
◦ Follows established schedules and procedures for archiving and disposal of medical records.
◦ Operates general and specialized office equipment, such as: computers, copiers, multifunction printers, or scanners.
i. Performs data entry for departmental spreadsheets ensuring effective and accurate operational use and reporting.
◦ Assists other staff members in the performance of their assignments and departmental operations supporting patients, employees, and internal/external clients or representatives.
i. Answers telephones, documents record requests, and retrieves or files medical records.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Demonstrates an appropriate level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner, responds to requests for support providing general information in response to inquiries; referring technical inquiries or complaints to the appropriate department member for resolution.
◦ Communicates effectively