IA Operations Assistant

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

You are responsible for providing superior customer service to the Museum’s large number of Members and Donors. You support the institution’s fundraising goals by servicing a diverse group of constituents who provide a significant part of the Museum’s curatorial and operating funds. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, and creating system documentation.

PRIMARY RESPONSIBILITIES & DUTIES:

• Serve as initial point of service for all the Museum’s Members and Donors

• Oversee the general Member and Donor Services Outlook inbox, ensuring responses to inquiries are addressed in a timely and professional manner

• Assist with all Member and Donor Services phone lines; answer inquires, create and/or update orders, memberships and constituent records, process payments

• Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify potential issues

• Create and maintain documentation, communication templates and FAQ’s to support the Museum’s policies and initiatives

• Track and escalate feedback to identify areas to optimize Member and Donor communications

• Support fellow teammates and assist in training of new staff

• Assist with other administrative tasks as directed by supervisors

• Other related duties

EDUCATION & EXPERIENCE:

• Proficiency with Microsoft Office suite

• Knowledge of ticketing systems and fundraising databases (CRM).

• Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues

• Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed

COMPENSATION RANGE:

• Pay Rate: $29.87 / Hourly

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Visa Sponsorship

Visa sponsorship is not available for this position.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, in