EMEA Software Support Consultant

Location: Monaghan, Ireland or London (Hybrid) 
 

This is a hybrid position primarily based in either of the above listed locations. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.   

 
We give you a world of potential  

Computershare are currently looking to recruit an EMEA Software Support Consultant to support our web-based systems for a range of professional services clients.  

The main application you will be supporting is used by the Company Secretarial, Legal and Financial Departments of large and small Companies to ensure that their legal compliance requirements are dealt with in an efficient manner.  

If you are looking for a unique opportunity then look no further as this role will provide you with variety, autonomy and opportunity to provide customer service and first level technical support as part of a global company with an exciting client base. 
 
 
A role you will love  

Primarily a client services role, you will be responsible for providing telephone and email support to our Clients in the EMEA region, in the use of our web-based software application GEMS, BoardWorks and CIMS.  

This means that no two days will be the same and you will be solving a variety of software issues, whilst maintaining a highly professional level of communication to Computershare’s clients.  

Some other key responsibilities:  

• Liaise with customers and internal teams to identify technical and application issues 
• Develop detailed work plans to address identified issues, estimate resource requirements and deliver a resolution
• Participate in the managing of contracted client upgrades and installations; including diagnostics at the application, database and operating system levels where possible 
• When required, deliver standardised training to clients on the effective use of the application 
• Participate in reviews of compliance requirements, general product development feedback, overview of end-to-end application testing, User Acceptance Testing 

 

What will you bring to the role?  

You will be comfortable communicating clearly and professionally to clients, who are often at Company Secretarial to Board level. This means that your excellent written and verbal communication will maintain the highest levels of customer service, whilst maintaining client satisfaction and managing client expectations.  

Other key skills required for the role include:   

• Progressive customer service experience in an Application or Professional Services organisation with working knowledge of customer service methodologies 
• Ability to maintain client satisfaction and manage client expectations 
• Adaptive communication style, particularly with highly technical and non-technical stakeholders 
• Self-starter that is open to change and proactive in their learning/development 
• Knowledge of Corporate Governance and Entity Management policies, guidelines, and workflows for medium to large organisations is an advantage 
• Knowledge of CRM systems is an advantage 
   

This role really does present a unique opportunity to progress within a cutting-edge financial services company so if you are looking for a new challenge, then this may be for you!

  
Rewards designed for you  

Flexible work to help you find the best balance between work and lifestyle.  

Health and wellbeing rewards that can be tailored to support you and your family.  

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. 

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook. 

#LI-SM1 
#LI-Hybrid  

A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward