Account Manager II (Business Development)

Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

 

What's the role all about?

Join our dynamic team as a cutting-edge Account Manager and play a key role in expanding our customers! As a Flock sales expert, you will be an integral part of a team of cross-functional sales professionals who are highly skilled in building deep relationships with our customers, growing wallet share, and increasing our gross profit dollars as a firm. 

As an Account Manager, you will thrive in a fast-paced environment where you can make a tangible impact. You will be responsible for understanding the unique needs of our customers and expanding our business by focusing on quote growth, contractual and spot opportunities, and exceeding service expectations.

What does the day-to-day look like?

Expanding our business:

• Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs
• Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share
• Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight
• Arranging and hosting quarterly business reviews with your key decision-makers

Operating our business:

• Extreme ownership of the daily freight factory operational execution; quote through invoice
• Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly
• Focused on load board management, coverage execution, escalation management, and timely issue resolution
• Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorial agreements, and resolving any outstanding billing issues, collections, or credit needs
• Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary

Demonstrating expertise:

• Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
• Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics. 

What qualifications do I need to succeed in this role?

• Bachelor’s Degree
• 1-2 years of Account Management experience: Freight industry experience required
• Clear and concise communication
• Flexibility to work after-hours, weekend shifts, and holidays as needed

The expected on-target earnings for this role range from $85,000 - $95,000 per year. This range reflects typical earning potential in this role. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited, to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location.

Life & Benefits of the Flock:

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided with 100% Employer paid options for employees.