Quality Operator

PURPOSE AND DESCRIPTION

The primary responsibility of the Quality Operator is to audit product per established Quality procedures.  The Quality Operator supports multiple areas and functions within the TLC as needed.

ESSENTIAL FUNCTIONS

• Perform handset inspection to verify product compliance to Asurion’s documented standards
• Utilized DAX, Databases, and spreadsheets to accurately record ESNs, inspection results and information
• Sort, Count, Package, Box, and label as necessary to segregate conforming and non-conforming product
• Confirm failures received from various departments within TLC
• Follow documented escalation procedures for disputed findings.
• Report audit findings and assist with root cause analysis of failures or process breakdowns
• Utilize DAX to research and perform stock investigations or similar material reviews
• Perform other duties as assigned by management related to the Quality department, 5S, training, and organizational metrics.

OTHER FUNCTIONS

• Other duties as assigned.

MINIMUM REQUIREMENTS

The following are required to enable job holders to perform the essential functions of the job.

Skills/knowledge: 

• Ability to navigate handset functions
• Computer literate, including the ability to enter data using a keyboard
• Detail orientation, ability to follow work instructions and guidelines
• Ability to maintain productivity and quality standards set by leadership
• Must be receptive to feedback on performance issues
• Possess problem solving skills, participate in process improvement initiatives
• Ability to complete tasks as assigned by Supervisor, or Manager
• Ability to respect core values of Asurion and comply with the Company's policies and procedures.
• Ability to work collaboratively with team members to achieve business goals and objectives

Experience/education: 

• High School Diploma/ GED

Physical demands:  Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.

Work environment:  Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.

Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury.

Brick/Mortar locations: Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with others in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours. 

Work at Home locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.