VP, Engineering Strategy, Planning & Analytics

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

About the Role:

We are looking for a Vice President, Engineering Strategy, Planning, & Analytics  to join our fast growing engineering organization and be responsible for the strategy and analytics that will determine the direction of our product roadmap, software delivery and the cloud operations ensuring a smooth roll out of our roadmap of innovations. In this critical and strategic position, you will set the foundation for how the organization measures and manages the business to consistently deliver high quality products and customer experience. You will lead a small team focused on measuring and monitoring the health of the business and identifying the key initiatives and processes required for scale. This is a leadership role that will span influence across engineering, product and customer success organizations. 

A successful candidate for this role will be a technologist and an executive with experience leading or supporting fast-paced engineering, product  or customer success organizations at scale, who is a self-aware, dynamic, collaborative, and transparent leader with a positive vision for success.  You must have the ability to take ownership across different stakeholder groups, work with tight timelines, and deliver with a customer first focus while influencing across the enterprise.  We are looking for someone who can balance priorities, collaborate with executives, and positively motivate teams in a high growth, agile environment while supervising key performance indicators. 

In this crucial role, you'll:

• Establish and lead OKR process across Zscaler’s Product and R&D Organizations, including metric definition, target setting in partnership with business leaders, performance scorecards, and end-to-end process management
• Manage business expectations, drive planning and prioritize resource allocation based on the company's vision and growth strategies, including leading workforce planning and budget management
• Define and rollout approach for measuring engineering execution health to ensure the organization is delivering on-time, with high quality, and efficiently against our roadmap commitments
• Identify the key metrics and signals for accurately assessing customer health to drive the appropriate proactive actions across Engineering and Global Customer Success (GCS) on at-risk accounts
• Partner closely with key stakeholders to drive analytics on our product stability and reliability. Drive continuous improvements on our proactive monitoring measures and early issue detection efforts.
• Identify the key metrics and signals for accurately assessing customer health to enable the appropriate proactive monitoring measures and actions to protect our most critical customers from performance issues and outages
• Develop the appropriate analytics capabilities to effectively measure the health of the business and inform strategic, cross-functional initiatives required to drive efficiencies and build scale into the operating model of the organization
• Serve as the single source of truth on Engineering data requirements and needs to the IT team – provide business and data architecture to downstream threading and dashboard/visualization teams
• Work across Product, Engineering, and GCS to define and build the feature-level telemetry required to effectively measure feature quality and customer adoption
• Champion efficiencies, automation and the use of data to measure, track and make decisions 

Qualifications

• 14+ years of experience: Proven track record in leading t