IT Voice & Data Center Technician III

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

IT Voice & Data Center Technician III | Ensuring Optimal Performance & Reliability of Critical Infrastructure

 

As an IT Voice & Data Center Technician III, you’ll play a vital role in maintaining the seamless operation of our data center infrastructure. You’ll be responsible for installing, maintaining, and troubleshooting organization-owned hardware, network systems, and related infrastructure, ensuring the reliability and performance of critical IT operations.

 

Key Responsibilities:

• Install, maintain, and troubleshoot hardware and infrastructure components to ensure optimal data center performance.
• Collaborate with senior technicians and IT teams to support regular maintenance activities, emergency repairs, and operational needs.
• Manage installation, moves, and decommissioning of devices and equipment.
• Ensure adherence to best practices for data center operations, providing rapid response and resolution to any issues that arise.
• Support the continuous improvement of data center facilities and infrastructure.

 

If you're a hands-on technician with a strong background in data center operations, this role offers the opportunity to work with cutting-edge technology and ensure the smooth running of critical IT systems.

Minimum Requirements

IT Voice & Data Center Technician III | Ensuring Optimal Performance & Reliability of Critical Infrastructure

• Equivalent to a high school diploma
• AND five (5) years related data center Data Center or similar environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Experience working with Ethernet or fiber cables, troubleshooting computer hardware and rack mounted network switches/routers and servers.
• Available for on-call duties up to 24/7days a week and to be ability to travel between locations.

Preferred Special Skills, Knowledge or Qualifications

• Associates degree in computer science.
• Knowledge of asset management, auditing, daily work log/ticket tracking, service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Proficient in use of data center operations tools to support installation, moves, change, decommission of physical assets located within data centers.
• Previous experience tracking and maintaining data center & IT assets within Data Center Infrastructure Management (DCIM) software.

Major Accountabilities

1) Under minimal supervision, perform rack and stack responsibilities for installation, mounting, move, change, decommission of physical servers, network devices, and other hardware components aligned with data center standards and industry best practices.
2) Resolve failures and impairments of a moderately complex nature in a timely, effective and efficient manner. Review and provide guidance around engineering design to ensure compliance with internal and external design standards and coordinate equipment/material receiving, shipping and RMA processing support as/when required.
3) Perform complex equipment maintenance, facilities management, and perform emergency repairs as needed or directed.
4) May act as senior team member on new build or maintenance projects of significant size and scope. Plan and implement effective cable management strategies, including labeling, routing, organizing power and data cables.
5) Track and report progress on assignments.
Provide information and/coordinate equipment installation and delivery schedules in accordance with set project plans, as well as damage assessment reports, repair actions and implementation results.
6) Perform or provide guidance in the completion of routine equipment maintenance and provide emergency repair service as needed. Produce reports, perform operational readings including status reporting regarding data center service availability, performance, power usage, space and capacity utilization as required.
7) Perform record keeping and inventory management activities using data center management and work management tools. Maintain inventory management systems with details of equipment status, location, and supporting meta