AVP, Relationship Management - Regional & Local Markets (West Region)

The Role at a Glance

We are excited to bring on an AVP of Relationship Management to join the Group Protection Sales & Distribution organization. In this role you must be located in the territory and will be in a hybrid environment if you are near one of our sales/key offices.

As the AVP of Relationship Management, you will lead a high-performing team responsible for driving client retention, profitable growth, and service excellence across Lincoln's Regional & Local Markets business. You will shape and execute relationship management strategies that strengthen client partnerships, enhance customer experiences, and deliver measurable business results.

In this role, you will provide strategic leadership and functional expertise, empowering your team to build trusted relationships with clients, brokers, and key stakeholders while driving retention, growth, and market expansion. You will partner across Sales, Underwriting, Operations, and Service teams to align business priorities, influence strategic decisions, and ensure exceptional outcomes for our clients and the business.

This is an opportunity to make a lasting impact by developing future leaders, advancing client-focused strategies, and helping shape the continued success of Lincoln's Group Protection business.

If you're a strategic, customer-focused leader who is passionate about developing talent, building strong relationships, and driving business growth, we'd love to hear from you. Read on to learn more about this exciting opportunity.

What you'll be doing

• Lead and develop a high-performing Account Management organization, fostering a culture of accountability, collaboration, engagement, and continuous growth while developing future leaders and building a strong talent pipeline.
• Shape and execute the Account Management strategy for Regional & Local Markets, aligning resources, service models, and client engagement approaches to drive retention, profitable growth, and exceptional customer outcomes.
• Drive client retention and business growth by partnering with Sales, Underwriting, and other key stakeholders to deliver effective renewal, growth, and relationship management strategies across a diverse portfolio of clients.
• Build and strengthen executive-level client and broker relationships, serving as a trusted advisor and ensuring clients realize maximum value from their partnership with Lincoln.
• Champion the voice of the customer, leveraging client insights, market trends, and feedback to influence business decisions, improve service delivery, and enhance the customer experience.
• Coach, mentor, and inspire talent at all levels, providing meaningful development opportunities, succession planning, and performance feedback that enables individuals and teams to thrive.
• Lead organizational transformation and continuous improvement efforts, optimizing operating models, enhancing processes, and leveraging data and technology to improve efficiency, service delivery, and business outcomes.
• Drive accountability for key performance measures, including client retention, growth, stewardship excellence, service performance, financial results, and employee engagement.
• Partner cross-functionally to deliver strategic solutions, ensuring alignment across Sales, Service, Underwriting, Operations, and Product teams to meet evolving client needs and business objectives.
• Influence the future of the organization by identifying emerging trends, recommending innovative solutions, and helping shape the long-term strategy of the Account Management function.

What we’re looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 10+ Years Experience in relationship management that directly aligns with the specific responsibilities of this position, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior managemen