LHSC - Assistant Director of Programs

Title: Assistant Director of Programs 

Level: Assistant Director 

Department: Loudoun Homeless Services Center (LHSC) 

Reports to: Director of Loudoun Homeless Services Center 

Salary Range: $64K-$69K 

Location: Sterling, VA 

FLSA Status: Exempt 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Assistant Director of Programs manages the service delivery team for the following programs: 

• Emergency Shelter 

• Drop-In Day Program – which serves those staying in our hypothermia program 

• Housing Services 

The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of all programs at the Loudoun Homeless Services Center (LHSC).  The Assistant Director of Programs develops strategies in collaboration with the Director of LHSC to accomplish program goals in accordance with agency philosophy and values.  The Assistant Director of Programs is responsible for ensuring that best practices are implemented according to program type. 

How you will contribute: 

• Directly supervise Shelter, Drop-In Case Managers, and Housing Staff including Case Managers and a Housing Locator, and oversee service activities carried out by these team members. 

• As the supervisor of the positions listed above, ensure that services are: 

• Delivered in a manner that is human-centered, trauma-informed, low-barrier, and aligned with the Housing First approach 

• documented in an accurate and timely manner 

• consistent with agency mission and values 

• Ensure that clients referred for services are assessed for eligibility and need are accepted into the program and assigned to a case manager for services. 

• Participate in client meetings as needed to support the service delivery team 

• Oversee delivery of regular (3-5 hours per week) programming for clients including completing a schedule, securing presenters, and occasionally presenting on a variety of topics which could include topics such as financial literacy and planning, tenancy rights and responsibilities, health and wellness, employment, and other topics relevant to helping clients meet their goals. 

• Act as an advocate to partners, service providers, and government agencies on behalf of the population served and/or individual clients when necessary and appropriate 

• Conduct regular file reviews and ensure work is documented and in line with funding regulations, contract requirements, and best practices. 

• Track program spending and spending projections, assist the Director in managing the program budgets including determining rental subsidy lengths and amounts. 

• Oversee administration of client satisfaction surveys/activities and make programmatic updates and changes based on client feedback gathered in surveys. 

• Ensure data is entered accurately and in a timely manner. 

• Hear and address client grievances and appeals as the first supervisory point of contact 

• Provide coaching, development, support and feedback to direct reports through regularly scheduled one on one meetings and evaluations 

• Design and implement in-service training and professional development opportunities for staff 

• Assist the Director in creating a professional environment which supports team building, self-directed work teams and a learning organization 

• Assist the Director in the design, implementation, and evaluation of all LHSC programs 

• Assist the Director in creating, documenting, and implementing policies and procedures for all LHSC programs 

• In collaboration with the Director, ensure contractual compliance with Loudoun County as well as any requirements of local, state, federal, or private grants 

• Network with other providers and attend community meetings on behalf of agency and / or program 

• In collaboration with the Data Quality Specialist, ensure compliance with Loud