Project Manager, Customer Operations - Indiana

Job DetailsJob Location: Indianapolis, INPosition Type: Full TimeSalary Range: $75,000.00 - $95,000.00 Salary/yearProject Manager, Customer Operations – TWG Infrastructure

Indianapolis, Indiana

Where Infrastructure Projects Meet Exceptional Customer Execution

TWG Infrastructure, a division of The Will Group, is seeking a highly organized and customer-focused Project Manager, Customer Operations to lead projects from quotation through fulfillment and delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in delivering a seamless customer experience.

You will serve as the central coordinator between customers, sales, quotations, finance, warehouse operations, and manufacturing partners to ensure projects are executed accurately, efficiently, and on schedule.

If you are someone who enjoys ownership, accountability, collaboration, and making real-time decisions that impact project success — we want to hear from you.


About TWG Infrastructure

The Will Group has spent nearly four decades building a reputation as a trusted partner across the construction, utility, lighting, and infrastructure industries. Guided by our philosophy, “Where There’s A Will, There’s A Way,” we bring ingenuity, responsiveness, and operational excellence to every project.

TWG Infrastructure represents a premier portfolio of infrastructure manufacturers including Acuity, Holophane, ChargePoint, Valmont Structures, Ubicquia, Cyclone Lighting, Utility Structures, and many others.

Our clients include:


Illinois Department of Transportation (IDOT)
Chicago Department of Transportation (CDOT)
Illinois Tollway
Municipalities throughout the Midwest
Utilities and energy providers
Electrical contractors
Developers and engineering firms



What You’ll Do

Project Ownership & Execution


Manage the full customer project lifecycle from quote to delivery
Coordinate timelines and project flow across internal teams and manufacturers
Monitor orders proactively and resolve risks before they impact delivery
Maintain accurate project documentation and status tracking


Quote-to-Order Management


Review purchase orders against quotations and specifications
Resolve discrepancies and ensure commercial accuracy
Make real-time order decisions within approved pricing parameters
Collaborate with quotations and sales teams when changes impact scope or pricing


Customer Communication


Serve as the primary point of contact throughout the project lifecycle
Provide proactive updates on lead times, scheduling, and delivery
Resolve customer issues quickly and professionally
Build long-term customer relationships based on trust and responsiveness


Cross-Functional Collaboration


Partner with sales, finance, warehouse operations, and manufacturing partners
Align customer expectations with operational capabilities
Escalate and drive resolution for complex project issues



What Success Looks Like


High order accuracy with minimal rework
On-time project delivery
Improved speed of quote-to-order conversion
Strong customer satisfaction and retention
Reduced operational bottlenecks and escalations
Margin protection and pricing compliance



Qualifications

Required


Strong interpersonal, verbal, and written communication skills
Ability to manage multiple priorities in a deadline-driven environment
Advanced problem-solving and organizational skills
High attention to detail and commercial awareness
Proficiency in Microsoft Excel, Word, and Outlook
Ability to work independently while collaborating across teams


Preferred


Bachelor’s degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field
Experience in:

Project Management
Customer Operations
Order Management
Account Management
Engineering or construction-related industries


Ability to interpret project plans and specifications



Compensation & Benefits

Salary Range: $75,000 – $95,000 annually

Comprehensive benefits package includes:


Medical, Dental & Vision Insurance
Life Insurance
401(k) with Company Match
Generous PTO
Paid Volunteer Time Off
10.5 Paid Holidays
Continuing Education Reimbursement
Career Growth Opportunities



Why Join TWG Infrastructure?

At TWG Infrastructure, you won’t just process orders — you’ll help drive critical infrastructure projects that impact communities across the Midwest.

We value people who:


Take ownership
Solve problems proactively
Communicate effectively
Thrive in collaborative environments
Care deeply about customer success


If you’re ready to join a growing organization where your work directly contributes to operational excellence and customer satisfaction, apply today.


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