Customer Service Representative

Customer Service Representative (Full-Time)

Salary: $22.00 - $26.95 per hour

What You'll Do:

• Educate and Inform: Guide patients, families, and healthcare professionals through hospice care options and Samaritan’s available services and programs.
• Customer Service: Provide superior customer service and compassionate support via phone and email.
• Client Coordination: Handle new patient intakes, coordinate services, and resolve scheduling needs or emergent issues in collaboration with clinical and administrative staff.
• Relationship Building: Cultivate strong relationships with referral sources, payors, community organizations, and internal teams to ensure seamless care delivery.
• Administrative Support: Manage backend workflow tasks and maintain accurate documentation using EMR and other systems. Obtain and verify all necessary demographic, clinical, and insurance information.
• Team Collaboration: Work alongside Customer Service Representatives, Financial Counselor and clinical staff to support and enhance delivery service.

What You'll Bring:

• High school diploma required; associate or bachelor's degree preferred. 
• Minimum of 2 years experience in a medical, hospice, or home care environment. 

Benefits Include, But Not Limited To:

• Medical, dental, vision, and more.
• 403 (b) plus 3% employer match.
• Paid time off.
• Annual merit Increases and tuition reimbursement .