Dental Provider Relations Manager - Cigna Healthcare - Remote

Position Summary
The position is responsible for dental provider recruitment and contracting as well as managing contracted provider relationships in our New England (CT, MA, NH, Upstate NY, VT, ME, RI) Conducts daily outreach to dental offices or providers to develop and maintain positive relationships with the purpose of negotiating a contract for participation in our dental networks. Ability and willingness to travel frequently within the US including overnight stays.  Conduct quality reviews of Practitioner and/or Facility/Ancillary contracts. Conducts comparison of contract data relative to provider data and/or demographic and reimbursement data submitted for processing. Assesses the accuracy of provider data processed in accordance with documented and standard operating policies and procedures. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in the Network Management Organization. 

Job Responsibilities

Specific responsibilities include but are not limited to:

• Identifying, recruiting, contracting, and retaining qualified health care professionals in geographic area within established guidelines to meet health plan needs

• Achieve competitive and cost-effective contracts in assigned areas or assigned client/customer needs 

• Negotiate contracts and recruit dental providers to become a Cigna network provider

• Explain plans, policies, and procedures to potential providers

• A point of contact for Providers who are contracted within a specified target market (for this position: CT, MA, NH, Upstate NY, VT, ME. RI)

•  Maintain positive relationships with health care professionals and their office staff extending high quality service

• Conduct negotiations and ensure the smooth operation and administration of provider agreements

• Support and retention of offices in our dental networks 

• Complete onsite quality assessments

• Respond to provider inquiries, concerns, complaints, appeals and grievances

• Provide ongoing product education to dentists and their staff

• Work to achieve contract discounts with new providers and current providers through thoughtful negotiation 

• Use data and facts to identify and overcome objections 

• Prioritize and organize own work to meet deadlines, and reach established personal and department goals 

• Conduct ongoing support to contracted providers in our networks via telephone or by personal relationship visits.

Qualifications

• High School Diploma or equivalent required; Bachelors degree preferred and/or equivalent work experience 

• At least one year of experience in healthcare administration or provider relationship management, preferably experience working with Dental offices

• Strong skill set required in the following areas: analytical, negotiations, financials, presentation skills, written and oral communication skills

• Strong negotiation and communication skills

• Self-Starter and organized

• Intermediate proficiency in Microsoft Office products required

• Valid drivers license + 25% travel throughout New England to provider office locations

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 65,500 - 109,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit