Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for providing support to students, faculty, and staff and ensuring the highest levels of client satisfaction by a commitment to timely response of all client technology requests. Support clients in classroom technology usage and protocol, which includes the setup and installation, troubleshooting, repair, and maintenance, of College media and Audio Visual (A/V) systems and computer equipment. May include responsibility for complex audiovisual room design, multimedia equipment installation, A/V system integration, design, and testing for new construction and retrofits within the College.

What a day of a Client Technology Specialist II looks like:

• Installs, modifies, and troubleshoots of microcomputer hardware, servers, software applications, and peripheral equipment. Supports, troubleshoots and cable manages the network infra-structure from the workstation to the patch panel.

• Installs cabling systems, wires, control systems, cables, and media equipment related to complex technical and electronic equipment. Configures multimedia equipment for correct operation. Designs and fabricates connection systems for multimedia facilities.

• Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel. Accurately logs and updates service tickets. Escalates a customer inquiry or problem to the next level of response, as required.

• Applies appropriate security measures for physical access to hardware devices, access to data and programs, and confidentiality of user passwords.

• Coordinates job related activities between college departments and other outside organizations. Arranges with outside vendors for repair and maintenance of computer equipment and machinery.

• Joins and removes computers within a network directory service (e.g., MS Active Directory).

• Functions in an on-call capacity for response to hardware, software and network systems repair needed during normal business hours or instances where the college is closed.

• Actively participates in inventory control activities of the department by tracking software and hardware assets.

• Researches, evaluates, and recommends changes in hardware, software, data communications and techniques that contribute to more effective automated systems capabilities. May include developing new systems applications for computers.

• Provides consultation and assistance regarding specific matters within area of expertise.

• Acquires knowledge of other staff duties and serves as a backup, as necessary.

• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• Associate’s degree or two years of college coursework, or related experience accepted in lieu of degree

• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar applications

• PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems

Skilled in:                

• Attention to detail while maintaining effective time and task management

Ability to:

• Set-up and operate multimedia equipment

• Install and troubleshoot PC hardware and software, and MS Windows operating system

• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Valid Florida driver’s license

Preferred, but not a must:

Knowledge of:

• CompTI