Service Desk Level II Analyst

 

 

Are you passionate about solving technical problems and helping others stay connected and productive?

DYOPATH is seeking a Service Desk II Analyst

Why Choose DYOPATH?

If you're looking for more than just a job - something that fuels your passion and supports your growth - DYOPATH could be the perfect fit. Here, you’ll be part of a team that embodies its values, guided by our core philosophy of L.O.V.E. - Living Our Values Every Day. You’ll work in an environment that prioritizes collaboration, innovation, and personal development.

As an award-winning IT service provider, DYOPATH doesn’t just support clients - we partner with them to drive real success. That same commitment extends to our employees. Whether you're building your technical skills, exploring new career paths, or looking for a workplace that truly values your contributions, DYOPATH offers the support and opportunities to help you thrive.

Service Desk II Analyst Position Details:

Location: Miami, Florida

Schedule:  Monday through Friday 8-5

Pay: $20.00/hour

Benefits: DYOPATH offers a comprehensive benefits package designed to support your well-being. 

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays- You Pick a day holiday!

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Pet Insurance (because pets are family too!)

And more! Explore our full benefits at www.dyopath.com/careers

Responsibilities:

• Provide second-level support for technical issues including desktop, laptop, printer, mobile device, software, and network problems.
• Troubleshoot and resolve issues or escalate to appropriate support teams when necessary.
• Identify and resolve IT system problems, collaborating with other IT staff as needed.
• Guide and mentor Level 1 analysts in problem-solving and incident resolution.
• Ensure timely and accurate resolution of all service desk issues.
• Conduct follow-up activities to ensure customer satisfaction.
• Continuously improve technical skills through training, certification, and self-directed learning.
• Participate in special projects as assigned.

 Required Skills:

• Associate or bachelor’s degree in computer science or related field preferred.
• HDI Support Center Analyst (HDI-SCA) certification.
• ITIL Foundation certification.
• Microsoft 365 Certified: Fundamentals and Endpoint Administrator Associate.
• 2-4 years of experience in a technical support role, with at least 1 year in a service desk environment.
• Strong customer service skills with the ability to communicate technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting.
• Ability to work independently and as part of a team, focusing on exceptional customer service delivery.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks simultaneously and prioritize workload effectively.
• Experience with remote support tools and technologies.

 

Ready to Join the DYOPATH Team?

Apply now and help shape the future of IT services with DYOPATH!

 

 

 

 

 

 

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.