People Experience & Culture, Workplace Lead

U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.

We are seeking a people-driven, creative effectuator who has a passion for contributing to a workplace and culture composed of individuals who feel supported, included, empowered, and connected to each other and Cedar’s mission by providing a world-class office experience in our New York City headquarters. This isn't your typical office operations role! While managing the smooth operation of our office space, this person will also serve as a key collaborator in developing and carrying out our hybrid community and connection strategy to keep our team connected, with the opportunity to work closely with our leaders as we continue to evolve our office experience that encourages consistent use of our space while continuing to evolve and measure the success of our recently implemented hybrid work model.

Responsibilities

• Manage the full scope of the office experience bringing innovative ideas to make the team’s experience efficient and memorable; propose and execute unique solutions.
• Align and collaborate with operational partners and functional teams to ensure an efficient, productive execution of team and company events, on-sites and new program implementation
• Oversee all on-site logistics, acting as point person for NYC-based events, onboarding, and partnering with teams across the organization in delivering virtual and hybrid events
• Develop and lead in-office programming to deliver consistent community and connection 
• Deliver office operations and service excellence, applying a customer-driven approach to create and manage policies and guidelines that enhance and improve an exceptional people and workplace experience 
• Influence stakeholders successfully, including executive leaders to drive and present new ideas
• Communicate clearly and effectively with internal stakeholders, vendors and other team members.
• Drive execution of company and team level OKR’s and KPI’s supporting company engagement 
• Oversee financial planning and tracking of expenses to ensure adherence to operating budgets.
• Point of contact with the building to manage bookings such as vendor approvals, COI’s, loading dock reservations and freight.
• Must be comfortable and willing to set up and breakdown company events, including those after working hours.
• Willing and available to work full time from our New York City headquarters.
• Other duties as necessary to ensure day to day office efficiency.

Required Skills and Experience

• 5+ years of office management and operations, with an emphasis on experience required.
• Prior experience with mentorship and people management 
• Strategic, collaborative, and creative thinker who is passionate about creating opportunities for community and connection with the ability to envision the big-picture.
• Experience negotiating contracts with vendors and service providers.
• You work with curiosity, resilience, and a growth mindset, comfortable in a dynamic, and fast paced work environment
• You have a passion for workplace experience and operations, an eye for detail and you are resourceful, proactive, and comfortable taking ownership
• Stellar interpersonal skills and willingness to build relationships across teams and functional areas internally and externally.
• Exceptional organizational and administrative skills with strong attention to detail.
• Excellent written and verbal communication skills.
• Experience or comfort with learning collaboration suite that includes Slack, Gmail, Google Drive, Google Docs/Sheets/Slides,and Zoom a plus

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $102,000 - $120,000
• This role is also equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone