Unified Communications Analyst

 

As a Unified Communications Analyst (UCA) you will work with Telecom, Information Technology, and Business Leadership based on Company goals, Team goals, Production goals and Industry changes to accomplish three primary objectives; 1) Optimize operational efficiency, 2) Align the team to business success criteria, and 3) Maximize business value through realization of enhanced and added capabilities.

WHAT YOU WILL BE DOING

• Collaborate with the other Product Owners, Business & Technology Leaders on all projects that impact Telecom

• Be the sole person responsible for representing the needs of Telecom to Information Technology and the Business for each of their determined initiatives

• Engagement and knowledge of other business area(s) to be able to provide project ideas, discuss minimum viable product (MVP), and prioritize with stakeholders

• Work with Architecture/Project Lead to determine project size, alternative solutions

• Identify minimum viable product value for the end user

• Engage other Product Owners and Subject Matter Experts to know how other project impacts to your business team

• Understand and/or determine the business value for every initiative

• Clearly express and deliver the business value, “the why,” behind the project to IT Leadership

• Provide IT Leadership with timely information and decisions around project vision

• Planning – Set clear priorities to the team and have an understanding of what the team is committing to you

• Planning/Vision Setting/Product Backlog Management

• Create the Product Vision and Roadmap through assimilation of varied stakeholder needs

• Translating Product Vision & Roadmap into backlog items (projects)

• Facilitate priority discussions with stakeholders

• Create acceptance criteria at the project level

• Vet and approve/accept solution provided by Telecom team with consult of leadership

• Communication

• Promote a clear communication channel between Business Stakeholders and Telecom Team Leadership

• Foster a strong working relationship as a foundation for development of technical solutions maximizing business value

• Socializing the Product Vision and Roadmap to the Stakeholder Community

• Communicating unplanned work impacts to Stakeholders

• Communicating minor (non-project) planned work schedules and stakeholder impact

• Communicating with Training team on Training needs arising from non-Project Manager managed projects

• Initiative Management

• Facilitating work completion for larger, non-project initiatives that could have material impact to the business including training requirements, cross-team coordination of significant stakeholder communication

• Orchestrating Product Management through coordination across Project-Managed projects

• Facilitating production testing of non-project initiatives

• Work Breakdown Facilitation – Discussing project breakdowns in terms of MVPs, providing business knowledge to team, collaborating

• Review/Demos – provide feedback early and often to the team around project specific changes

• Retrospective – Listening to the team, expressing areas for opportunity, celebrating the victories and focusing on improving for next delivery

• Effectively communicate different messages to different stakeholders at any given time regarding your initiatives, awareness of roadblocks, milestones, releases etc..

• Coordinate the necessary training with the Training Team

• New - Aid in defining test plan & strategy in collaboration with technology & business stakeholders

• New - Support the testing of multiple ongoing projects concurrently

• New - Suggest new testing processes that will help streamline development

• New - Ability to manage test assets & guide team to ensure success criteria is met and defects are dispositioned

WHAT WE NEED FROM YOU

Required:

• Minimum of 1 year in Telecom or prior experience in IT or as a Product Owner, Project Manager, or Business Analyst
• Must possess a strong knowledge of policies and procedures
• Must have strong organizational skills and attention to detail
• Must be able to effectively communicate both written and verbally
• BS or BA degree in computer science or information technology

THE PLACE & THE PERKS

Ready to jo