Jobs and Careers

Customer Project Coordinator - Gainesville, FL

Philips

United States of America - Home Based, United StatesRemotefull_timeVerifiedPosted 3 Apr 2025

💰 $99,600/yr($62,250/yr – $99,600/yr)

About the role

Job Title

Customer Project Coordinator - Gainesville, FL

Job Description

This position leads implementation projects for Philips Disease Management Solutions (DMS) Products and Services. The Customer Project Manager works cross functionally during the pre- and post-sales process with both internal and external stakeholders. A professional, customer-facing role, the applicant must be able to do the following: To be able to engage in empathetic and compelling ways with hospital management up to the executive level, to help meet project objectives, stakeholders’ expectation and generation of project deliverables across the DMS portfolio.

Your role:

Delivery of End-to-End Solution and responsible for managing project scope, achieving goals, and balancing requirements. Includes coordination with stakeholders, internal and external teams, and ensuring revenue recognition based on agreed timelines. Implementing DynaCAD and UroNav products through effective project planning and execution.
Managing Regional-Based projects using PS cloud tools. Ensures proper scheduling, resource allocation, and risk management and acts as liaison during project execution to ensure all deliverables are met.
Supports revenue projection and recognition activities for DynaCAD and UroNav products. Manages project value typically < €10M and provides revenue forecast inputs and maintains balance of risk, issues escalation, and corrective actions.
Ensures compliance with applicable regulations and standards and partners with contracts teams to adopt standard terms and conditions. Adheres to Philips standards and processes as outlined in Philips Business System (PBS).
Critical for managing relationships with key stakeholders to meet financial commitments. Communicating and reporting to management on FSR dates for committed revenue and hosts kick-off calls and supports handover activities as a subject matter expert.

You're the right fit if:

Bachelor’s Degree in Business or Clinical Practice or other related field or equivalent combination of academic and work experience.
Minimum 2 years’ of experience in healthcare customer service or combination of equivalent related experience and education. Experience in services delivery processes with a focus on Project Management.
Requires a broad understanding of multiple technology solution areas in healthcare with specialized knowledge in DMS Products.
Excellent customer service skills and ability to complete tasks independently. Consistently meet or exceed deadline deliverables and takes initiative and identifies problems, generates alternatives and recommendations within defined processes.
High-level professional demeanor and interpersonal communications skills.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.