AD/Sr. AD, Customer Facing Effectiveness (Remote)

Description

The Associate Director / Sr. Associate Director Customer Facing Effectiveness (CFE) will support the Director, Customer Facing Effective in executing key strategic and operational business initiatives that operationalize the vision, goals, and organizational priorities of BI US Commercial Customer Facing Teams, as outlined by Franchise Sales Leadership. This role will be responsible for supporting tactical execution excellence across BI US Commercial Customer-Facing roles; this will be done by supporting implementation of an organizationally aligned approach to measuring execution excellence including quality and quantity KPIs, business planning and acceleration, targeting/activity, performance management. and Cross-Franchise engagement and best practice sharing. This role is responsible for implementation of Customer-Facing execution standards, methods for evaluating customer facing team effectiveness and identifying opportunities for continuous improvement. This role is responsible for close alignment ' collaboration are required with sales, marketing, and the Customer Facing Leadership Team. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

• Collaborates across franchise sales teams, marketing teams, and the Customer Facing Leadership Team.

Leads the tactical execution of customer facing effectiveness initiatives in the U.S. according to an organizationally aligned approach, including:

• Analyzing CFT Key Performance Indicators s (i.e., CFT Execution Metrics, Coaching KPI) to identify opportunities and recommend solutions to Cross-Franchise sales leadership.
• Implementing Cross-Franchise CFT quality assessments.
• Supporting Cross-Franchise implementation of CFT business planning with standardized process recommendations, tools, and best practice sharing.
• Supporting Cross-Franchise implementation of acceleration meetings as a supplement to the annual Franchise business planning process by building tools and resources for addressing growth opportunities in under-performing regions/districts.
• Leading annual updates to National Standards in alignment with MAG calendar to support performance management of CFT.
• Updating standards as needed if/when guidelines occur during the calendar year.

Responsible for informing and implementing tactical components of BIPI's Go to Market Model that impact Customer Facing Teams Examples include, but are not limited to:

• Next Best Action integration into Veeva.
• Leading implementation of Next Best Action integration into Dynamic Targeting.
• Leading implementation of Multi-channel call planning.
• Implementing structural changes to meet the evolution of customer and market needs.
• Coordinating consistent communication between internal partners and Cross-Franchise Customer Facing Teams.

Implement Cross Franchise Communication and Engagement Tactics. Examples include but are not limited to:

• Developing and keeping current a repository for CFE related tools and resources for Franchise use (e.g., MyBI site, MS Teams site, etc.)
• Coordinating and facilitating effective forums for Franchise leadership discussions/decision making.

Leading and Managing Change:

• Promotes understanding for change and continuous improvement.
• Provides options and ways to overcome resistance and uncertainty – guides others through change.
• Encourages diversity of people and perspectives.

Leading People:

• Effectively leads without authority.
• Treats others with respect and understanding.
• Builds engagement through collaboration and knowledge sharing.

Delivering Results:

• Sets high standards and drives results by giving and seeking feedback.
• Uses sound judgement and makes timely decisions.
• Realizes results, despite challenging conditions.

Other key interfaces include the following groups:

• Human Resources
• Customer Facing Leadership
• Analytics ' Insights, Compliance
• Customer Business Solutions
• Medical
• PHSM
• Finance
• Payor Team
• Program Management Office
• Strategic Eng