Senior Director, Strategic Growth Partner

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Strategic Growth Studios is a growth engine within Salesforce. Through our Lighthouse, Ignite, Inspire, and Horizons Programs, we unlock large pockets of untapped potential in the customer accounts we support. We bring together the very best of Salesforce to drive customer benefit through deep listening and consultative partnership. We work closely with our account teams and ambitious customer executives to clearly define strategic challenges and bold ambitions, and leverage the breadth of our Salesforce ecosystem to underpin those ambitions with integrated solutions that drive enduring growth and efficiency.

The Lighthouse team unlocks billions of dollars in trapped value within our highest potential Horizons accounts by identifying, framing and realizing longer term, enterprise wide opportunities.

We:

• Make persistent talent investments in a select group of customer accounts

• Envision, strategize, and operate at the enterprise relationship level

• Drive sustained commercial relationship progress and growth through traditional and non-traditional customer relationships and motions

Role Description

Lighthouse is recruiting senior and executive-level transformation leaders to join our world-class team of creative problem solvers known as Strategic Growth Partners. Strategic Growth Partners are seasoned innovators and change agents. They excel at deeply understanding the needs of decision-makers, influencers, and other stakeholders in driving organizational growth. They leverage this understanding to help shape compelling value propositions, programs, and initiatives to drive tangible benefit for Salesforce and its most valuable customers. SGPs are commercially minded value creators that understand the problems to be solved for organizations, and the humans within them, during the enterprise value creation journey. SGPs have the highly differentiated ability to bring together cross-functional teams to identify opportunity spaces, shape vision, set strategy, and drive execution to achieve tangible value realization.

A Strategic Growth Partner is a trusted customer advocate and leader-through-influence who leverages interdisciplinary strategic thinking, human centered frameworks and models, and narrative development and presentation skills to help teams:

• Align on a clearly defined vision
• Craft and drive strategy
• Execute against tangible milestones
• Inspire those around them to do the same

They lead with trust, expertise, ingenuity, empathy, and collaboration in service of the customer and Salesforce’s shared goals.

In this role, key responsibilities include:

• Working with top customers, Salesforce account teams, executive leaders, and other cross functional stakeholders to understand the long-term potential of the customer’s relationship with Salesforce and build compelling enterprise level visions, strategies, and executable roadmaps that drive customer success and account growth

• Helping Salesforce customers and account teams achieve their multi-year objectives and metrics

• Managing a (small) portfolio of top accounts, partnering with their associated account teams, and load-balancing work and interventions between them

• Capturing C-Suite hearts and minds directly, and/or indirectly through a combination of engagements and experiences

• Balancing inspiration, clarity, discipline, and accountability to the process of digital transformation and account growth

• Inspiring and orchestrating multi-disciplinary teams to do the best work of their careers and have fun doing it

Minimum Requirements

• 10+ years of strategy, innovation, and/or digital transformation experience in consulting, sales, or agency, and driving proven impact on commercial growth and customer success

• Ability to work with a high degree of ambiguity and flexibility to re-frame and solve customer and account challenges

• The business acumen required to be a leader in a high growth, cus