Senior Director, Corporate Tools

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Corporate IT group is on a groundbreaking transformational journey to redefine our approach to technology. We are moving beyond the 'traditional' IT playbook of simply purchasing off-the-shelf solutions. Instead, we are transforming into a true engineering organization where customer experience is paramount, and we create highly leveraged platforms with a focus on operational excellence to ensure our platforms and services are resilient and robust. While we may leverage packaged software solutions like ServiceNow and Flexera, we are committed to innovating around their limitations to enhance user experience and scalability.

Job Scope
We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate Tools. This role is integral to driving innovative leadership and motivation, essential for IT to meet strategic objectives that support Visa's business needs. You will play a critical role in fostering a culture of innovation and experimentation, delivering tools solutions that meet or exceed customer and stakeholder expectations. This involves shaping business requirements to optimally leverage technology teams in alignment with Visa's 2030 goals. This role demands strategic vision to develop clear tools rationalization and modernization plans, and drive employee productivity through the adoption of GenAI and Automation.

As a leader, you will provide thought and people leadership to identify and execute actions required for successful delivery of Visa’s strategic priorities. You must be adept at engaging and challenging senior audiences, prioritizing actions, and navigating a highly matrixed, global environment.

Responsibilities:

Transformational Leadership:

• Inspire and guide the corporate tools team to achieve their full potential while fostering a culture of continuous improvement and excellence.
• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
• Monitor and evaluate team performance, providing feedback and coaching for improvement.
• Embody the organization's culture, vision, mission, and goals as an exemplary leader.
• Build strong relationships with leaders and stakeholders, commanding their attention.
• Orchestrate effective communication and employee engagement initiatives.
• Lead a growth organization by hiring, training, and maintaining high-performing teams, creating a diverse and inclusive work environment, and developing personal growth opportunities for all levels of the organization.

Innovation

• Continuously seek new ways to improve operations and enhance customer experience by staying updated with industry trends and emerging technologies such as AI and cloud computing.
• Support the adoption of new technologies and tools, ensuring information security and risk management are embedded within the culture.
• Provide subject matter expertise and manage external and internal collaboration projects.
• Ensure change management best practices are followed for organizational initiatives.

Strategy and Implementation: 

• Develop and execute technology strategies and roadmaps to meet business objectives with existing and/or emerging technologies in Corporate Tools.
• Partner with Corporate Technology Support, CIT Product and Engineering teams, Cyber and Operations, and Infrastructure teams on the technical strategy for next-generation cloud solutions to support HR business processes.
• Collaborate with executive management to define priorities, direction, and timelines.
• Develop an integration strategy to ensure a cohesive user interface with a single source for information that adheres to our corporate integration strategy.
• Coordinate with functional and technical staff to lead system-related projects and initiatives such as new system functionality and/or new technologies.
• Provide leadership and oversight to large transformational programs across many functional teams, including third-party vendors.
• Keep executive management informed of progress and obstacles through status reports, pr