Sales Programs and Transformation Manager

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

Reputation is on the lookout for a Sales Programs and Transformation Manager to spearhead the optimization of our sales processes and systems. This role is pivotal in designing, implementing, and managing the changes necessary for our Account Executives (AEs) to excel and for leadership to effectively track sales activities. We are seeking candidates with a strong background in sales operations, process improvement, and change management, including those with experience in consulting roles who have facilitated organizational transformation.

Responsibilities:

• Design and implement scalable sales processes and systems to enhance AE productivity and leadership visibility.

• Lead change management initiatives, ensuring smooth adoption of new sales processes and technologies.

• Conduct in-depth analysis of current sales operations to identify inefficiencies and areas for improvement.

• Collaborate with sales leadership and other departments to align sales processes with overall business objectives.

• Develop and execute training programs to ensure seamless onboarding of sales teams to new processes and tools.

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Finance, or related field. MBA or a master’s degree in a relevant field is a plus.

• Certifications in Project Management (PMP), Change Management (Prosci ADKAR, CCMP)

• Minimum of 5 years in sales operations, business process engineering, or a related field, preferably with consulting experience.

• Demonstrated success in designing and implementing sales processes and systems.

• Strong background in change management, with proven ability to manage organizational transitions.

• Experience with CRM systems and sales methodologies.

• Excellent analytical and problem-solving skills.

• Strong project management capabilities.

• Exceptional communication and stakeholder management skills.

• Proficiency in CRM and sales enablement tools.

• Adaptable, proactive, and collaborative.

• Resilient in managing resistance and setbacks.

• Strategic thinker with a continuous improvement mindset.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. 

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This glo