Customer Service Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

· Manage complex projects helping to expand and grow current customer profile.

· Strategically manage daily tasks related to Forward Logistics processing for 3PL partners.

· Point of contact for internal and external customers regarding daily issues that may arise.

· Monitor and work to improve customer facing metrics.

· Analytical abilities to monitor business trends along with KPI’s.

· Develop and foster relationships with key personnel at all levels and functions within assigned accounts to understand business needs and identify opportunities and risks.

· Support launch process for all new products with assigned accounts.

WHAT ARE YOU GOING TO DO?

· Strong Microsoft Excel skills to develop/maintain project trackers, ad hoc reports, operations scorecard, and key business metrics.

· Project Management for IT solutions.

· Manages integration between Forward Logistics and vendors.

· Effectively communicates across all departments and within all levels of management.

· Maintains a professional helpful attitude in dealings with co-workers, supervisors, and departmental personnel.

· Strong presentation and communication skills.

· Experience in creating and measuring corrective action plans.

 

WHAT ARE WE LOOKING FOR?

· Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees, customers and vendors.

· Computer literate. Intermediate level proficiency in Microsoft Office, internet, web-based and job specific software applications, business correspondence and procedure manuals.

· Experience working with large multinational accounts. Ability to respond quickly to sales and service issues.

· Excellent planning, time management, collaboration, decision making, organization, presentation and negotiation skills.

 

Minimum:

· High School Degree Required, Bachelor's degree preferred, not required

· Minimum three to five years of account management experience

· Ability to work and maintain multiple systems: Evavi (OMS), Provia (WMS), IFS (Financial System)

· Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.

· Ability to analyze complex problems and develop alternative solutions.

· Demonstrated leadership skills in influencing departments and implementing and managing change.

· Ability to plan, organize and manage multiple projects and set priorities.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions an