Senior Program Manager, Information Technology

Senior Program Manager, Information Technology

IT Product

US Exempt Regular

Full time

Stateside Exempt 4.2

Senior Program Manager, Information Technology

Operations & Strategy

Exempt Regular 4.2

Location: Adelphi, MD (Hybrid)

The Program Manager is responsible for the successful delivery of programs and projects through a disciplined project management process in close collaboration with business partners, team members and various IT functions. This individual will assume end-to-end accountability for single or multiple concurrent projects and large programs consisting of multiple projects. The Program Manager is a strategic partner to customers and will coordinate the work with project managers, create and maintain interlocking schedules for projects of a program, track program interdependencies, maintain and present status of the program, track, and address risks/issues at the program level, among other duties. In addition to program management duties the Program Manager will provide process leadership and support to other Project Managers in structuring projects, consult on the use of project management tools and will lead process improvement initiatives. The Program Manager will also serve as a mentor to project managers.

Duties and Responsibilities:

• Understands and communicates strategic plans to the team. Relates how the program accomplishes the strategic plans of the University and Business Unit and fosters and recognizes strategic thinking.

• Leads and inspires cross functional teams to achieve successful execution of strategic programs and to expand their technical knowledge. Holds self and team accountable for high performance standards and coaches the team to effectively manage changing priorities.

• Acts as principal point of contact with senior management to assure management understanding of program status, fosters resolution of problems, and coordinates efforts among management as necessary to assure corrective action.

• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.

• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.

• Builds, develops, and maintains close customer relationships, proactively addresses customer issues, and continually pursues open communications to strategically expand the business.

• Assures customer satisfaction and provides sufficient details of program performance, risk assessments, and identification of opportunities for improvement.

• Conducts periodic program status review meetings with customers and execution team to monitor program execution and collect program performance feedback, risk assessment inputs, and identification of opportunities for improvement.

• Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors and Digital Platform Team in implementation of key projects using effective verbal and written communication.

• Plan and manage out-sourced projects with large components completed by 3rd party vendors.

• Be proactive and exercise initiative in identifying, tracking, and removing impediments to program success. Approach risk identification and mitigation, accordingly, including establishing contingency to ensure corrective action.

• Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

• Be a resource to project managers in developing upfront estimates of time and resource utilization through organized discovery with stakeholders, IT resources and vendors.

• Manage the program budget process and coordinate with managers, project managers and vendors to ensure project resources are applied efficiently and effectively.

• Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

• Track and report all inter-dependencies between multiple projects and other Programs.

Education & Experience Requirements:

Experience:

• 10+ years of experience in project/program management or as a product owner with a demonstrated track record of delivering business value (experience in EdTech preferred)

• 3+ years of Program Management experience managing IT projects, including end to end experience for medium to large projects and p