Senior Director - eCommerce, Digital Appliance Category

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” who push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

This role has the ownership of the Digital Appliance category within the eCommerce. This will contributes to the overall strategic direction, P&L growth, and digital experience for the business on Samsung.com. This role will own the strategy of developing promotions, delivering a best-in-class digital customer experience, and scaling the category.

• Leadership: Head of Direct to Consumer business for select product categories on Samsung.com by implementing aspects category development including top line growth, promotional and marketing plans, Internal/External/HQ partnerships, supply chain and distribution, and long term growth strategy.  Ownership of strategy, managing aged inventory across lines of businesses, NPI Playbook plus tracking and execution across Samsung.com.

• Build: create a best-in-class shopping experience for your business by partnering with internal stakeholders across Merchandising, Marketing, Engineering, Operations, Analytics, and Customer Service; always optimizing and focusing and removing purchase barriers and creating a customer-centric, shopping experience.

• Optimize: Promotions Subject Matter Expert (optimize promotion design to drive topline + bottom line).  Develop data-drive perspectives on the end-to-end operations of the business, from upper-funnel marketing and merchandising, to on-site path-to-purchase and experience, through conversion, fulfillment and customer service; identify areas of opportunity and work cross-functionally to drive operational efficiencies.

• Innovate: Think outside-the-box, leverage data, and build insights to create business cases to build scalable products and promotions to drive the growth of your business; develop functional capabilities to test, learn, and iterate to accelerate category growth.

Skills and Qualifications

Skills:

• Experience in or supporting the large appliance industry in Category, Product Marketing, Sales, AND/OR Strategy role is a must.

• Knowledge and passion for direct-to-consumer eCommerce business practices and operations. Digital UI/UX enhancements experience a plus.

• Ability to facilitate cross-functional teams and navigate matrixed organizations.

• Strong analytical, data-driven problem solving and decision-making skills.

• Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.

• Entrepreneurial spirit and excellent communication skills (verbal and written).

• Experience with Tableau and Confluence a plus.

• Strong Supply Chain/Forecasting experience within eCommerce preferred.

Education:

• Bachelor degree required; MBA a plus and 12+ years of experience in Product/Trade/Category Marketing experience for Technology, Consumer Product and/or Consumer Electronics is required. 

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Life @ Samsung - https://www.samsung.com/us/