Sr. UX Researcher - ArcGIS Apps

<p><strong>Overview</strong></p> <p>Join Esri as a Senior UX Researcher – ArcGIS Apps, where you’ll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS applications. In this role, you’ll collaborate with designers, product managers, software engineers, and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. You’ll partner with multiple product teams to carry out agile research in a fast-paced environment, supporting projects in active development as well as research that informs strategic product decision-making. Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps, including identifying user problems &amp; research opportunities to exploring new audiences &amp; testing product iterations</li> <li>Align research with agile development processes, ensuring user insights are proactively represented in standups, sprint planning, retrospectives, GitHub issues, and release cycles</li> <li>Build strong relationships and manage research projects across multiple product teams, acting as a trusted partner and embedding deeply in cross-functional workflows</li> <li>Partner with product and design leadership to prioritize research needs, develop plans, and deliver actionable insights tailored to designers, engineers, and product managers</li> <li>Synthesize findings from multiple data sources into clear problem statements, actionable recommendations, and proposed next steps that reflect product priorities</li> <li>Champion inclusive research practices, ensuring participants, data, and recommendations reflect the diversity of our users, their environments, and use cases</li> <li>Contribute to research operations that improve rigor, efficiency, and scalability including mentoring team members &amp; helping maintain a diverse participant pool</li> <li>Serve as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suite</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years of experience leading user experience research on complex enterprise software</li> <li>Expertise in qualitative, quantitative, and mixed-method research methodologies (including usability testing) across remote and in-person formats</li> <li>Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications</li> <