Director, Safety & Security - Universal Kids Resort

 Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. 

JOB SUMMARY

Oversees all Environmental, Health & Safety (EHS) and Security teams while driving emergency management planning and operations at Universal Kids Resort (UKR), including the park and hotel. Manages leadership responsible for day-to-day resort-wide EHS and security initiatives and EHS document management, regulatory interface and compliance efforts. Establishes and oversees the planning and execution of annual accountabilities and objectives for the division while regularly partnering with other UKR divisions and across Universal Destinations & Experiences (UDX) compliance, Global EHS, and Security teams to ensure alignment with UDX policies and procedures. Oversees all Guest Satisfaction (GSAT), Team Member Satisfaction (TSAT), and financial aspects of EHS and Security as well as EHS across UKR. Partners and ensures adherence with local regulations for third-party vendors for Guest and Team Member Security Screening and Health Services programs.

JOB RESPONSIBILITIES

• Directs and leads resort-wide EHS and Security daily operations to ensure the park and hotel are aligned for EHS and security initiatives through division management team with a focus on staffing, controls, and performance. Drives the development of management team through formal and informal training and role modeling. Develops and implements Team Member Satisfaction (TSAT) action plans. Provides leadership, coaching, and mentoring to achieve maximum results and empower the management team to drive and make decisions. Creates a culture of safety first that is supportive and respectful to support a positive environment. Partners with Human Resources to manage concerns and issues in a timely manner and to resolution.
• Serves as local Law Enforcement liaison for shared intelligence and coordination of emergency response and planning. Leads the design, development, deployment of uniformed Security resources, and resort wide emergency management planning and operations, and Command Center operations for operational and technical requests and issues. Partners and collaborates closely with Hotel and Park Operations to monitor, control, and safeguard Guests and Teams Members, their property and the physical or intellectual assets of UKR.  
• Implements, maintains, and controls processes necessary to meet Global EHS Standards and legal requirement expectation of conformance related to EHS. These processes include but are not limited to; hazard identification and control, legal and Global EHS Standard impacts, performance objectives for EHS and site management teams, communication mechanisms, and document management and recordkeeping according to regulation and policy. This also includes quality control, inspection of records, implementation of EHS applications, determination and implementation of operational controls, and direction of routine evaluation, EHS emergency response mechanisms, investigation, and corrective action. Provides technical input and direction on risk assessments and controls to minimize EHS impacts. Monitors KPIs and uses them to make informed decisions to continually improve EHS.  
• Directs budgeting process and daily management of budgets, analyzing fluctuations in business units and instituting changes/enhancements as necessary. Partners across UKR and UDX to create synergies for company goals and compliance with regulations. Develops long-range capital plans and manages annual capital requests for EHS and Security as well as EHS across UKR. Provides leadership and strategic oversight for initiative management, ensuring on-time/on-budget development and implementation.
• Responsible for the overall Safety & Security Guest Satisfaction (GSAT) initiatives and Te