Senior Workplace Solutions Manager

Position Title: [[Senior Workplace Solutions Manager]] 

Reports To:

Salary: [[$$70,000 - $80,000]]

Pay Grade: [[12]] 

Other Forms of Compensation:  

 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). 

 

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. 

 

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

 

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

 

 

The Senior Workplace Solutions Manager is responsible for ensuring that all office areas and public areas of the facility are maintained to the highest level of professional appearance and that all service requirements are met and exceeded. This is a fast-paced, customer-interactive role that requires an organized and positive individual. This role leads a team of 4 hourly associates and 2 office managers and a variety of financial responsibilities. 

 

Responsibilities: 

 

Lead by example, delegate, and build strong relationships with clients and direct reports

Respond to requests promptly and extend outstanding customer service to all internal/external customers and clients. 

Maintain records of metrics of office services activities 

Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions 

Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner 

Manage budget and forecasting of all business units

Manage employee payroll

Delegate responsibilities to direct reports accordingly

Create client Quarterly Business Reviews

Prove flexible when faced with deadlines and challenges 

Oversee the physical appearance of all serviceable areas of the site including conference rooms, pantries, kitchens, lobbies, copy centers, office services, supplies, etc. 

Manage inventory of office and pantry supplies and coordinate ordering 

Conference room management – tidiness, booking, etc. 

Lunch/meal and catering coordination Assist with vendor lunches as needed 

Coordinate events and catering with events team 

Cross department support for IT and HR as needed IT equipment inventory 

New Hire Orientation and tours 

Ensure office info (wiki, internet, email, and slack lists) are updated and accurate • Maintains documented procedures for all ESFM processes and responsibilities 

Participate in ESFM/Compass Group initiatives as assigned by senior leadership 

Participate in weekly, monthly, and quarterly meetings 

Establish work standards and work flow 

Execute additional responsibilities as needed based on client and supervisor requests 

 

 

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

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