Technical Services Coordinator

 This role will carry out general administrative and support functions for the technical support services group.

• Research part numbers requested by customers for field team.
• Enter, proof and track all machine part, accessory and service-related orders
• Communicate with Sales & Tech Support team and or customers to verify all information is correct and clear up any missing information or inconsistencies on orders
• Review open order report & Held order report - work with internal team to release or complete orders
• Respond to Customer and Sales Team requests for information such as part and service quotes, tracking information, call tags, credits and re-bills - work with internal departments to process
• Contact customers for collecting payment information
• Manage the tracking and return of warranty parts
• Create dispatch requests for install and orientations and other onsite service requests.