Launch Relationship Manager

Requisition ID:  86255 

 

NextEra Energy Resources is the world's largest producer of renewable energy from wind and solar, and a global leader in battery storage. We offer energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make a lasting impact and create a cleaner future? Join our innovative, world-class team today!

 

Position Specific Description

The Service Relationship Manager plays a critical role in ensuring that service providers deliver value to the organization while fostering a culture of collaboration and excellence. This role ensures that service delivery meets and exceeds business requirements through effective governance, collaboration, and continuous improvement initiatives. The manager will serve as the primary point of contact for service-related issues and will drive performance excellence through strategic partnership and communication.

 

Key Competencies:

• Relationship Building
• Performance Analysis and follow-though on deficiencies
• Negotiation
• Communication

• Coordinating on pre-write-off collection strategies

• Problem-solving
• Strategic Thinking
• Continuous Improvement

Job Overview

This position is responsible for leading the detection, deterrence, and recovery of lost revenues.  This role oversees an operational and analytical team and leverages automation, algorithms, analytics and modeling, and operational efficiency to monitor performance and trends, identify conditions previously undetected, and improve overall efficiencies. The role will also coordinate across teams in the business unit to investigate and bring resolution to issues relating to revenue protection.     

 

Job Duties & Responsibilities

• Investigates and resolves issues related to revenue protection through analysis, coordination, troubleshooting and reporting 
• Develops, refines, and operationalizes risk management policies and procedures related to revenue protection
• Creates and continually enhances risk reporting in order to both monitor performance and pro-actively detect inefficiencies and irregularities in key business areas
• Tests and validates risk-related data to ensure the accuracy and integrity of risk metrics and key performance indicators
• Engages with external parties to respond to inquiries, gain market knowledge and provide resolutions
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's Degree
• Experience: 7+ years
• Leadership Experience: 2+ years

Preferred Qualifications

• Master's Degree

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  NextEra Energy Resources, LLC 
Relocation Provided:  Yes, if applicable

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please s