Director, Strategy & Operations – VAS Product Development (Hybrid in Bellevue,WA or Foster City, CA)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Visa is seeking a seasoned and highly motivated professional to join the Strategy & Operations function within Value-Added Services (VAS) Product Development (PD). In this high-impact individual contributor (IC) role, you will serve as a trusted advisor to engineering leadership, driving strategic planning, operational excellence, and cross-functional execution to scale and evolve our engineering organization.

This role is ideal for someone who thrives at the intersection of business strategy, technical execution, and organizational design. You will lead critical initiatives, partner with senior leaders, and influence decision-making across a fast-paced, innovative tech environment.

VAS Product Development is focused on diversifying Visa’s revenue by building differentiated products and delivering value-added solutions across multiple payment rails. Our strategy is to increase client value by solving complex, emerging needs through innovative offerings.

This role reports to the Senior Director, VAS Product Development and partners closely with the SVP of VAS PD and the broader leadership team. You will help define the strategy and translate it into actionable operating plans while enabling performance measurement across the organization.

Key Responsibilities

Strategic Planning & Prioritization

• Drive the overall VAS PD strategy in partnership with the SVP and leadership team.
• Lead development of team goals, strategic initiatives, and Objectives & Key Results (OKRs).
• Monitor market trends and identify whitespace opportunities for product and organizational growth.
• Ensure alignment between OKRs and strategic direction, build infrastructure to measure and report outcomes.

Stakeholder Management & Executive Communications

• Act as liaison between the SVP, broader VAS PD org, and key stakeholders.
• Own business planning activities including monthly, quarterly, and annual reviews.
• Collaborate with Product teams to monitor and report on project portfolio performance.
• Deliver insights and recommendations to senior leadership.
• Build strong partnerships with GTM, field teams, and technology stakeholders.
• Lead creation of executive presentations, including materials for Technology Executive forums, Product Delivery Councils, and Quarterly Business Reviews (QBRs).

Budget & Financial Management

• Manage the multi-million-dollar VAS PD annual planning cycle in partnership with Finance.
• Track budget against targets and ensure investments are supported by ROI metrics.

Special Projects

• Analyze employee survey insights and lead programs to enhance organizational health.
• Design and manage people-related programs including onboarding, employee recognition, and other engagement initiatives.

Personal Characteristics

• Hands-on approach with high energy and a passion for impact.
• Agile and adaptable, thrives in fast-moving environments.
• Courageously innovative and resourceful in overcoming challenges.
• Inclusive and authentic leader with a collaborative, community-building mindset.
• High personal integrity and ethical standards in all interactions.
• Learns quickly and engages meaningfully with both technical and business stakeholders.
• Entrepreneurial, visionary, and comfortable with ambiguity.
• Embraces servant leadership, builds strong relationships through empath