Product Customer Support, Digital

Product Customer Support - Digital, AGCO, Duluth, GA. Lead global customer support for AGCO’s Precision Farming Products, ensuring top-tier customer experience and retention. Collaborate with key teams to enhance product quality and satisfaction. Establish and maintain service level agreements and problem resolution processes. Support successful product launches and contribute to future strategy planning. Ensure global completion of PSPs for safety and customer experience.

 

Must have a Bachelor's in Engineering, IT, Project Management or related field and 5 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, (i) directly supporting internal and external customers; and (ii) providing technical support, warranty administration, engineering, and manufacturing services. Of experience required, must also have 2 years of experience in supervising direct or indirect reports.

 

In the alternative, AGCO would accept a Master's in Engineering, IT, Project Management or related field and 3 years of experience as an engineer, technical support specialist, or project manager in the heavy equipment and agriculture industry, (i) directly supporting internal and external customers; and (ii) providing technical support, warranty administration, engineering, and manufacturing services. Of experience required, must also have 1 year of experience in supervising direct or indirect reports.

 

Experience may be gained concurrently.

 

The position is eligible for remote work from the US Eastern Time Zone.

 

25-50% domestic and international travel may be required.

 

 

Apply online at www.agcocorp.com/careers