Manager, Project Management (Hybrid)

Manager, Project Management (Hybrid)

Job Description:

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Manager, Project Manager within Retail Bank Operations Command Center, you will be the strategic driver behind initiatives that keep our retail banking services running smoothly and evolving with customer needs. You’ll lead programs that are enterprise wide or division wide, and cross functionally impact bank operations. You are not just a task-tracker; you are a strategic partner who builds structure out of ambiguity, leads a team to complete milestones, identifies risks, and thoroughly documents the project’s lifecycle. While this is an individual contributor role, you will be expected to operate at a "Differentiator" level—mentoring junior project managers and influencing senior leadership to drive projects and demonstrate project management principles. 

General Responsibilities:

• Lead enterprise wide or division wide initiatives with cross-functional bank operations impact by providing strategic direction to stakeholders

• Build relationships with cross-functional project stakeholders to provide strategic and tactical thought partnership to hold accountability and effectively drive project delivery

• Work autonomously to proactively design and evolve project plans, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements

• Leverage problem solving and influencing skills to ensure project plans deliver on intent

• Document projects appropriately to storytell the journey of the project, ensuring decision points and issues are historically preserved

• Identify potential risks and process breakdowns, document issues, and drive them toward remediation

• Exhibit outstanding influencing and results oriented skills to effectively drive project / program efforts

• Serve as a formal or informal mentor to junior PMs; share subject matter expertise and model the "Differentiator" behaviors of the PMO competency model, raising the quality of work for all project managers in the organization

• Have excellent verbal and written communication skills (compelling, clear, concise) in multiple formats (agendas, minutes, status), in order to share status, risks, wins, and escalate issues to core project team members, stakeholders, and executives/sponsors

• Demonstrate exceptional stakeholder management skills, with the ability to influence at all levels of the organization

• Showcase proven ability to manage multiple complex initiations simultaneously, with a track record of delivering on time

Location: Center 2 (McLean, VA) or West Creek 5 (Richmond, VA) - This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 6 years of Project Management experience

• At least 2 years of experience working with a product or technical or software engineering team

• At least 1 year of experience in a Project Management Office (PMO) environment

• Project Management Professional (PMP) certification

Preferred Qualifications:

• Master’s Degree

• At least 8 years of Project Management experience

• Lean, Agile, or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of th