SAP NS2 MCC DevOps Engineer Intern

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

SAP NS2 MCC DevOps Engineer Intern 

NS2 COMPANY DESCRIPTION

 

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP.  At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans.  We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

 

This position requires access to customer data; Must be a U.S. citizen.  SAP NS2 does not offer Visa sponsorships for this role.  All internals must have manager’s approval to transfer. 

 

PURPOSE AND OBJECTIVES
The NS2 Mission Control Center (MCC)/Backoffice (BO) organization manages NS2’s on-premises/cloud support aspects across NS2’s support offerings driving the transformation towards a “one support” experience in close collaboration with the respective leaders of sales, services, support, and marketing. The MCC’s primary goal is to spearhead the entire support process driving customer experience improvement.

ABOUT THE TEAM NS2 MCC Customer Office Core team members are responsible for criticali ncidents and customer management, as well as the proactive safeguarding of top strategic NS2 accounts. The NS2 MCC/BO Customer Office will focus on end-to-end customer satisfaction, retention, and act as an official input channel for the prioritization of continuous improvement initiatives.

WHAT YOU WILL DO

Understand the NS2 Mission Control Center ecosystem and how it interacts with other NS2 organizations and the SAP Support organization.
Work with the NS2 Mission Control Center team to support project training andprocess building.
Bring a fresh set of eyes to the current processes and procedures to suggest possible improvements and optimizations.
At the end of the internship, you will deliver a 15-minute presentation to the team on the relevant topic of your choice.
Support the team in developing and documenting of Process and Procedures,Training, Reporting and support of NS2 Customers and executive teams
 

Who you are:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

SKILLS AND COMPETENCIES

Strong cognitive empathy skills
Strong communication and presentation
Good technical understanding skills IT and Security
Team mentality, initiative, and positive
Problem-solving
Multi-tasking ability
Excel, PowerPoint
EDUCATION

Security focus – IT or Computer Science major or recent graduate

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are i