Rooms Controller - Full Time (Caesars Atlantic City)

 

ESSENTIAL FUNCTIONS:   Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Caesars Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.       Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value.  Authorized to view only the pre-approved room comping level; this position does not have authority to change information.  Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.   Maintains accuracy within accommodation availability.  Completes the non-zero balance report on a regular and on-going basis.  Handles incoming calls regarding same day billing inquiries. Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.  Helps to maintain and enhance a safe, secure and comfortable environment for our guests.  Empowered to ensure that customer’s complaints/problems/issues are handled in a effective, prompt and courteous manner.  Demonstrates a positive demeanor to customers, both internal and external, at all times.       EDUCATION/SKILLS/EXPERIENCE:   Excellent customer service skills required.  High school diploma.  Outstanding public relations, communication, and interpersonal skills.   Professional appearance.  Two years front desk experience.  Working knowledge of the Atlantic City area.       DISCLAIMER:   “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”  

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, mar