Customer Success Architect, Portuguese/ Spanish speaking

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Success Architect provides proactive and reactive Architecture, Technology & Strategy thought leadership, as well as Product Technical expertise about the Salesforce Core Cloud and Service Cloud Products. They engage with our Signature Success customers, to help enhance customer value and adoption, and minimize attrition risk. They work multi-functionally in a team of global Success Architects and partner with key team members at Salesforce such as Account Success Managers, Premier and Signature Support and Product Management, to make our customers wildly successful. They create C-Level relationships with our largest most complex customers and build a network and community of customers delivering technical thought leadership and guidance.

A Salesforce Success Architect is an experienced technical authority within specific domains of Salesforce applications (Service Cloud, Commerce Cloud, Platform) and the Integration into other Salesforce Clouds as well as 3rd party systems.

We are hiring Success Architects with Salesforce Multi-Cloud Product implementation experience.

Additional experience in one or more of the following clouds is preferred:

• Service Cloud

• Experience Cloud

• Sales Cloud

• Financial Services Cloud

• Commerce Cloud (B2B, B2C)

• Health Cloud

Impact of the Role:

As a Multi-Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in using the Salesforce Platform's powerful capabilities. By driving customer happiness and delivering outstanding value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a Customer Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and craft effective solutions. By fostering positive relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Responsibilities:

• Be a trusted Cross-product Expert for the broader Success Architect organization

• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design

• Requests for strategic customer engagements that leverage Salesforce Enterprise Architecture Methodologies and Governance Best Practices to drive optimized customer implementations
  Helping customers prepare for major platform changes such as infrastructure changes, product EOLs, certificate changes, etc

• Translate sophisticated technical concepts for audiences ranging from technical and business to executive partners

• Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization.

• Facilitate and influence Executive collaborators while aligning technology strategy to business value and return on investment

• Develop and run playbooks aligned with our Success Architect engagement catalogue, tailored to the outstanding needs and opportunities of our customers
  Renewal or attrition red account which requires technical best practice discussions to help mitigate risk
  Salesforce Cross-product area solutions, including touch points to Salesforce Clouds and 3rd party systems/platforms
  Proactively work with strategic customers to create a vision, review architecture, suggest high-standard processes, and resolve blockers.
  Work with our professional services teams as well as Salesforce Partners, to ensure success targets and provi