Manager, Recovery & Restoration - Remote (Anywhere in the U.S.)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

Position Summary

We are seeking an experienced and strategic leader to serve as Manager of our client-facing Ransomware Recovery & Restoration Team. This individual will not only oversee a team of highly skilled recovery engineers but also act as a key stakeholder in the development and maturation of our ransomware recovery and restoration function. Finally, they will also own the relationship with potential 3rd parties used for resource augmentation, if and when needed.

This position will be responsible for defining and evolving processes, playbooks, operating procedures, and team structure in alignment with our broader Incident Response (IR), Threat Actor Communications (TAC) teams, and strategy. The ideal candidate brings a strong Cybersecurity/IT foundation, proven crisis leadership, client-facing consulting experience, and a collaborative approach to building and scaling capabilities in high-stakes environments.

Key Responsibilities

• Function Development & Ownership
  • Serve as a key stakeholder leading in the design, development, and operationalization of the Ransomware Recovery & Restoration team.
  • Develop and continuously improve recovery workflows, standard operating procedures (SOPs), tooling, metrics, and service offerings.
  • Contribute to long-term strategy and capability roadmaps for the restoration function within GuidePoint Security, in coordination with IR and TAC leadership.
  • Help drive business strategy and considerations in collaboration with other internal functions
• Team Leadership & Management
  • Recruit, lead, and mentor a team of engineers tasked with restoring business-critical systems following ransomware attacks.
  • Oversee resourcing, scheduling, performance management, and skill development for team members.
  • Foster a mission-focused, high-accountability team culture.
• Engagement Oversight
  • Lead and coordinate ransomware recovery engagements including IR tooling deployment, infrastructure rebuilding, user/system restoration, and post-incident validation.
  • Ensure consistent execution in line with best practices and client needs.
  • Act as senior escalation point for complex technical or stakeholder challenges during recovery operations.
• Cross-Team Collaboration
  • Act as the key point of alignment between Recovery, Incident Response, and Threat Actor Communications teams.
  • Ensure coordination of timelines, technical actions, and client messaging across teams during active engagements.
  • Support post-incident reviews and knowledge-sharing across the broader security/IT organization.
• Client Engagement
  • Interface directly with client stakeholders during incidents, providing clear and technically sound guidance throughout the recovery process.
  • Support engagement scoping, expectations management, and post-recovery reporting.
• Process Improvement & Reporting
  • Continuously assess and enhance team performance, operational efficiency, and client satisfaction.
  • Track and report on team metrics, hours submission, utilization goals, recovery timelines, and engagement outcomes.
  • Identify and champion automation opportunities, new tooling, and operational refinements.

Qualifications

Required:

• 7+ years of experience in cybersecurity, infrastructure engineering, system administration, or digital forensics, with at least 2 years in a leadership role.
• Experience designing or scaling technical recovery, remediation, or incident response functions.
• Strong understanding of enterprise infrastructure (Windows/Linux systems, Active Directory, virtualization, storage, networking, firewalls).
• Hands-on experience with ransomware recovery, backup validation, or post-compromise remediation.
• Exceptional communication, stakeholder management, and crisis leadership skills.

Preferred:

• Experience with Ransomware and other Incident Response efforts requiring Recovery and Restoration assistance, and collaborating with or leading Incident Response and/or Threat Actor Communications e