Sr. Systems Analyst - SuccessFactors

Req ID: 440263 

 

BASIC PURPOSE: Assist the Love’s Corporate focused information technology business transformation process by fully leveraging established SDLC and project management methodology.  Liaise among stakeholders and IT personnel in order to elicit, analyze, communicate and validate requirements so as to provide effective and resourceful business and technology solutions.

 

MAJOR RESPONSIBILITIES:

• Assist with establishing HR policies and procedures for business analysis activities. Partner with the required HR and Information Technology personnel for the development and maintenance of business-critical solutions within the assigned/aligned business units
• This role requires expertise in SuccessFactors, specifically in Employee Central, and Learning, Recruiting, Performance, and/or Onboarding
• Quickly understand business needs and translate that understanding into a form that leads to the creation and/or composition of better solutions
• Analyze and document as-is process and process interfaces
• Discover process gaps and derive improvement potentials
• Develop and maintain best process management approach for Business and IT
• Perform job duties with minimal direction and supervision.
• Collaborate with IT Management, project sponsors and other business analysts to assist in determining project scope via enterprise analysis.
• Assist in Production support tickets and year end activities in SuccessFactors and SAP HCM
• Assist with researching, reviewing, and analyzing the effectiveness and efficiency of existing business processes and develop strategies for enhancing or further leveraging these processes.
• Identify and employ appropriate techniques for business analysis and elicitation activities.
• Elicit requirements via various techniques and prioritize and analyze the resulting requirements.
• Partner with IT personnel to assess and validate existing and resulting solutions to ensure quality of system and business needs are met.
• Act as a liaison with the Business and Corporate IT department to ensure optimal performance of the solution.
• Serve as Tier 3 escalation point for Business team providing expert level support for assigned business units.
• Develop process diagrams, use cases, and test plans.
• Perform system testing; facilitate user acceptance testing and application demonstrations.
• Perform other tasks as needed to deliver successful solution.
• Significant understanding of Business Analysis Body of Knowledge.
• Perform other duties as assigned based on business need.
   

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s Degree in Business or Computer Science, MIS or Business or equivalent experience and/or certification
• Experience:
  • 7+ years of business analysis related experience, with a focus on HR technology solutions and SuccessFactors.
  • 5+ years of experience implementing one of these modules - SuccessFactors Employee Central/Recruiting/Onboarding/Performance Management/Goal Management/Learning.
  • 5 years of SAP HCM experience
  • CBAP designation preferred
  • Must be eligible to work in the US without sponsorship

 

SKILLS AND PHYSICAL DEMANDS:

• 4+ years of experience configuring, implementing, and supporting SuccessFactors Employee Central
• 3+ years of experience configuring, implementing, and supporting SuccessFactors Learning Management (LMS) (Preferred)
• 3+ years of experience configuring, implementing, and supporting SuccessFactors Performance Management/Goal Management. (Preferred)
• 3+ years of experience configuring, implementing, and supporting Success